Experienced Director of Social Services seeks the opportunity to utilize acquired knowledge in discharge planning, title 22, MDS, care planning, counseling, and Point Click Care.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
Work History
English Teacher
Huntington Beach Union High School District
Huntington Beach, CA
06.2005 - Current
Teach English grammar and civic lessons in-person and virtually (Microsoft Teams) to non-native English speakers in a multicultural/multilingual classroom environment
Employ instructional strategies and techniques to improve students' English language development
Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Created monthly academic status reports based on in-depth student evaluations.
Coordinated communication between students and school administration to create culturally-sensitive learning environment.
Administered and graded tests and assignments to evaluate student progress.
Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
Resident Services Coordinator II
Mercy Housing Inc
Anaheim, CA
08.2016 - 12.2020
Collaborated with the community management team as needed and requested to resolve resident concerns and complaints
Planned and directed on-site resident meetings, social activities, and educational programs for children, adults, and seniors
Identified community resources that would help the residents maintain their housing such as low-cost health insurance, food programs, employment, government entitlements
Assisted residents with the application process for public benefits (section 8, housing vouchers, project- based).
Assessed the needs of the residents via a resident interest survey and personal interviews.
Developed and published property newsletter, which included planned events, resident services, property management announcements, and advertisements
Recorded all relevant services provided in the American Association of Service Coordinators (AASC) database.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Conducted community workshops to promote different programs and educate public on available services.
Developed and created programs and monitored effectiveness against individual participant needs.
Director of Social Services
Ocean View Nursing & Rehabilitation
Santa Monica, CA
06.2013 - 08.2016
Supervised two social services assistants in admission and discharge planning, psychosocial assessments, and MDS within 48 hours of admission.
Worked with the facility's consultants as necessary and implemented recommended changes as required.
Reviewed and developed a plan of correction for social service deficiencies noted during survey inspections.
Assured social service progress notes are informative and descriptive of the services provided and of the resident’s response to the service
Assisted in developing, reviewing, and implementing residents’ discharge plans along with the Interdisciplinary (ID) Team
Assisted residents or responsible parties in processing forms or applications to obtain Social Security,
Medicare, SSI, or any other service to which the resident may be entitled.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Attended resident care plan conferences and actively participated in creating a meaningful plan of care
Maintained quality working relationships with the medical profession and other health-related facilities and organizations
Ensured that residents received psychosocial assessments at admission, upon condition change, and/ or annually
Conducted in-service programs to educate staff regarding psychosocial issues and patient rights.
Director of Social Services
Pleasant Care Convalescent Hospital
Riverside, CA
03.2011 - 06.2013
Successfully completed admission and discharge planning, psychosocial assessments, and MDS within 48 hours of admission
Reviewed and developed a plan of correction for social service deficiencies noted during survey inspections
Participated in the psychotropic medication reduction committee
Assured social service progress notes are informative and descriptive of the services provided and of the resident’s response to the service
Assisted in developing, reviewing, and implementing residents’ discharge plans along with the
Interdisciplinary (ID) Team
Assisted residents or responsible parties in processing forms or applications to obtain Social Security,
Medicare, SSI, or any other service to which the resident may be entitled
Attended resident care plan conferences and actively participated in creating a meaningful plan of care
Maintained quality working relationships with the medical profession and other health-related facilities and organizations
Ensured that residents received psychosocial assessments at admission, upon condition change, and/ or annually.
Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
Worked with utilization review to establish prior authorization for timely discharges.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Combat Medical Specialist
California Army Nation Guard
San Bernardino, CA
08.2005 - 04.2010
Administered emergency medical treatment to battlefield casualties
Assisted with outpatient and inpatient care and treatment
Prepared blood samples for laboratory analysis
Prepared patients, operating rooms, equipment, and supplies for surgery.
Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
Administered medical care for range of conditions and basic health concerns.
Rendered emergency medical treatment and administered immunization programs.
Coordinated and executed transport of sick and injured patients.
Assisted [Number] Marines in returning to full duty, cutting downtime and expenses.
Placed patients on backboards or stretchers to safely load into ambulance.
Contacted medical facilities or departments to schedule patients for tests or admission.
Education
Master of Science - Public Administration
California State University, Long Beach
Long Beach, CA
05.2002 - 05.2005
Bachelor of Arts - Liberal Studies / Psychology
Columbia College of Missouri
Columbia Missouri
Associate of Arts - Logistics And Supply Chain Management
Coastline Community College
Fountain Valley, CA
05.2001 -
Associate of Arts - Supervision and Management
Coastline Community College
Fountain Valley, CA
05.2001 -
Skills
Admission and Discharge Planning
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Timeline
Resident Services Coordinator II
Mercy Housing Inc
08.2016 - 12.2020
Director of Social Services
Ocean View Nursing & Rehabilitation
06.2013 - 08.2016
Director of Social Services
Pleasant Care Convalescent Hospital
03.2011 - 06.2013
Combat Medical Specialist
California Army Nation Guard
08.2005 - 04.2010
English Teacher
Huntington Beach Union High School District
06.2005 - Current
Master of Science - Public Administration
California State University, Long Beach
05.2002 - 05.2005
Associate of Arts - Logistics And Supply Chain Management
Coastline Community College
05.2001 -
Associate of Arts - Supervision and Management
Coastline Community College
05.2001 -
Bachelor of Arts - Liberal Studies / Psychology
Columbia College of Missouri
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