Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erick Gutierrez

Las Vegas,Nevada

Summary

Meticulous Warehouse Worker with strong focus on quality and performance. Comfortable working in cold storage and extreme warehouse environments. Knowledgeable about commonly-used practices and procedures within warehouse industry. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

10
10
years of professional experience

Work History

Warehouse Worker

Amazon
Las Vegas , Nevada
06.2021 - Current
  • Recognized defective material and reported issues to management.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Used scanners to track parcel information, condition or receipt.
  • Aided in clearing work machine jams and ensuring smooth functioning of robotic drives.
  • Enhanced rates and overall performance of Associates through feedback and support.

Customer Service Representative

Teleperformance
Aguascalientes , Aguascalientes
05.2014 - 10.2016
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

GED -

Clark County School District Adult Education
Las Vegas
05-2033

Skills

  • Material Handling
  • Inventory Tracking
  • Loading and unloading
  • Quality Control
  • Order Fulfillment
  • Cycle counting
  • Data Entry
  • Appointment Scheduling
  • Account updating
  • Inbound and Outbound Calling
  • Scheduling
  • Critical Thinking
  • Adaptive team player
  • Positive and professional
  • Technical Support
  • Customer Service

Languages

Spanish
Professional

Timeline

Warehouse Worker

Amazon
06.2021 - Current

Customer Service Representative

Teleperformance
05.2014 - 10.2016

GED -

Clark County School District Adult Education

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Erick Gutierrez