Erick Hernandez
North Las Vegas
Summary
Results-driven professional with extensive experience in customer service, security management, and warehouse operations, delivering exceptional experiences while maintaining safe, efficient, and organized environments. Skilled in team leadership, training, and operational coordination, managing high-value assets, optimizing workflow, and maintaining inventory accuracy across fast-paced operations. Experienced in incident response, risk management, and quality control, ensuring smooth day-to-day operations, rapid problem resolution, and adherence to operational standards. Recognized for building high-performing teams, enhancing customer satisfaction, improving operational efficiency, and fostering secure and welcoming environments for guests, clients, and staff.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Supervisor (Sergeant)
El Cortez Hotel and Casino
Las Vegas
11.2024 - 05.2025
- Supervised, trained, and scheduled a team of 20 security officers, fostering accountability, professionalism, and rapid response readiness.
- Conducted investigations into theft, fraud, and policy violations, preparing detailed reports for law enforcement and regulatory agencies.
- Supervised and safeguarded drop and count processes for large volumes of casino cash, chips, and high-value assets, ensuring accuracy and compliance with internal controls.
- Enforced NRS 207.200 Trespass law, issuing advisements, red-carding trespassers, and applying proper handcuffing techniques when necessary, in coordination with law enforcement.
- Delivered excellent customer service to locals and visitors, ensuring a safe, welcoming, and secure casino environment.
- Responded to emergency situations, including medical calls, fires, and evacuations, coordinating with first responders to protect guests and staff.
Machine Operator
Sofidel
Las Vegas
09.2023 - 08.2024
- Operated and monitored towel production machinery, ensuring consistent product quality, efficiency, and adherence to company specifications.
- Performed quality control and quality assurance checks to maintain product standards, reduce defects, and ensure customer satisfaction.
- Maintained accurate inventory counts of raw materials and finished goods, supporting efficient production planning, and minimizing shortages.
- Trained and guided operators on SOPs, machine setup, troubleshooting, and preventive maintenance, improving performance, and reducing downtime.
- Enforced company safety policies and OSHA regulations, promoting a safe, compliant, and accountable workplace environment.
- Collaborated with maintenance and production teams to resolve any defects, improve output levels, and maintain a strong product image.
Operations Team Lead
ShipMonk
Las Vegas
05.2021 - 09.2023
- Picked, packed, and processed customer orders using handheld scanning devices to ensure accuracy and timely fulfillment.
- Operated sit-down forklifts, cherry pickers, and other material-handling equipment safely and efficiently after earning certifications.
- Packed and loaded products onto FedEx, UPS, and third-party trucks, verifying shipments with brokers, and ensuring compliance with delivery schedules.
- Assisted in unloading inbound trucks, organizing products, and assigning SKU codes for proper inventory tracking.
- Maintained an organized warehouse by stocking, staging, and replenishing inventory, supporting a smooth workflow and product accessibility.
- Consistently met or exceeded productivity and efficiency goals, contributing to high customer satisfaction, and on-time order delivery.
Education
High school diploma - Business Administration
SIATECH
Los Angeles, CA07.2018
Trade school - Office Assistant Certification Of Completion
SIATECH
Los Angeles, CA07.2018
Skills
- Emergency response and crisis management
- Warehouse operations and inventory control
- Time and resource management
- Communication and problem-solving
- Documentation, reporting, and compliance
- Surveillance and security monitoring
- Team leadership and staff development
- Customer service and guest relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Office Assistant Certification
Timeline
Security Supervisor (Sergeant)
El Cortez Hotel and Casino
11.2024 - 05.2025
Machine Operator
Sofidel
09.2023 - 08.2024
Operations Team Lead
ShipMonk
05.2021 - 09.2023
High school diploma - Business Administration
SIATECH
Trade school - Office Assistant Certification Of Completion
SIATECH