Summary
Overview
Work History
Education
Skills
Certification
Timeline

Erick Humbser

Oakland,CA

Summary

Accomplished facility management professional with over 15 years of career progression in facilities operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with Spanish fluency and well-versed in employee, vendor and partner relations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Workplace Operations Manager

Stripe HQ
San Francisco, CA
10.2021 - Current
  • A key contributor to complex team effort of design, build-out, and on-time delivery of brand new 450K HQ office space. This includes coordinating construction projects that involve managing contractor workforce encompassing outsourced construction management support.
  • Implementing a Facilities Technical team to improve and streamline maintenance services for Stripe.
  • Collaborating with EH&S team to improve a Health & Safety Program including CPR & AED, first aid, and bloodborne pathogens training for all current and new Emergency Response Team (ERT) members
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Support the day-to-day operations of Stripe, focusing on implementing best practices for the facilities and office services and managing the daily function and process of all office services and facility needs.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Develop and implement preventative maintenance (PM) programs for all Facilities functions
  • Assisted in recruiting, hiring and training of team members.
  • Supporter of top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Property Manager

Walz Properties, LLC
Oakland, CA
02.2015 - Current
  • Oversee staff of 4 in the maintenance and upkeep of 30 apartment units. Communicate with and managing 50+ tenants
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Maintain operational facilities attractiveness to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Maintain sufficient number of units market-ready at all times.
  • Prepare specifications, solicited bids and approved subcontracts for building services.
  • Handle tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Communicate with landlord regarding building and tenant issues.

Facilites Operation Manager

Cisco - Meraki HQ
San Francisco, CA
11.2018 - 10.2021
  • Manage all Facilities Operations of Meraki HQ office — 250K+ square feet and 1,100 active employees
  • Responsible for the readiness of the facilities and efficiently manage their safe reopening due to the Covid -19 pandemic. This includes but not limited to: compliance with city and state ordinances, space planning,for social distancing, cleaning protocols and in-house Covid-19 testing.
  • Direct day to day operations focused on the attainment of key business metrics, continuous improvement initiatives and managed a team of 23, including facilities staff, day porters, in-campus maintenance, reception, mailroom and security team
  • Serve as the primary point of contact for Meraki Facilities, Space Management and Equipment Management.
  • Play an active role in planning and coordinating employee perks and company culture events
  • Interview, hire, and train qualified facilities employees.
  • Successfully established Meraki’s Health & Safety Program Including CPR & AED, first aid and bloodborne pathogens training for all current and new Emergency Response Team (ERT) members
  • Partner with vendors and suppliers to effectively manage and budget for over $3M in inventory.
  • Executed physical relocation of Engineering floor with a headcount of 350+, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency.
  • Manage communications during any major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Personally solve and/or closed 80+ help tickets per month with a satisfaction rate of 96%
  • Generate comprehensive reports regarding incidents, events and important business matters.
  • Collaborate with process owners to refine procedures, devise best practices and correct quality audit findings.

FACILITIES MANAGER

Swift Navigation
San Franciso, CA
09.2017 - 11.2018
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Controlled expenses to meet budget requirements.
  • Developed the implementation of enforcing the policies and procedures related to business continuity, facilities services, building safety, physical security, and office operations.
  • Collaborated and communicated directly with the top leaders, including 3 company founders, 4 executive vice presidents and directors.
  • Lead 80+ staff through a wide range of programs including facility management, physical security, catering operations, events and transportation
  • Coordinated and executed the relocation of the company to a new building in 2 months. Created moving timeline, modified the building electrical grids, and installed ethernet cables, work stations and audio-visual systems. Oversee purchasing and installation of new furniture. Work resulted in entire move being under budget by $65K+
  • Negotiated sublease of old office space, decreasing monthly expenses by $10K+
  • Establish corporate accounts, such as a new computer equipment purchasing system that resulted in a streamlined invoicing method to manage assets and capitalize resources
  • Created and implemented forward-thinking initiatives to improve employee engagement.

Realtor

Keller Williams Realty
Walnut Creek, CA
04.2017 - 02.2018
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Increased home sales through persuasion, negotiation and ability to close.
  • Collaborated with mortgage brokers, title agents and home inspectors to streamline sales and improve customer satisfaction.

Office Manager

Bookingtouch, Inc.
San Francisco, CA
07.2012 - 12.2014
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Compared vendor prices and negotiated for optimal savings.
  • Supervised staff of 4 performing daily tasks, such as coordinating meals and overseeing kitchen maintenance. Maintain the professional look of the office, including conference rooms and technology devices
  • Designed comprehensive $250,000/annual office budget to handle supply, labor and maintenance requirements.
  • Sourced vendors for special project needs and negotiated contracts.

Education

Bachelor of Arts - Business Administration

Santa Maria Catholic University, Yanahuara, Peru

Skills

  • Risk Analysis and Management
  • Startups Background
  • Budgeting and Forecasting
  • Building & Resource Allocation
  • Work Flow Planning
  • Policies and Procedures
  • Employee Management
  • Contract Review and Recommendations
  • Team Leadership

Certification

  • Real Estate License - 02022406

Timeline

Workplace Operations Manager - Stripe HQ
10.2021 - Current
Facilites Operation Manager - Cisco - Meraki HQ
11.2018 - 10.2021
FACILITIES MANAGER - Swift Navigation
09.2017 - 11.2018
Realtor - Keller Williams Realty
04.2017 - 02.2018
Property Manager - Walz Properties, LLC
02.2015 - Current
Office Manager - Bookingtouch, Inc.
07.2012 - 12.2014
Santa Maria Catholic University - Bachelor of Arts, Business Administration

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Erick Humbser