Erick Johnson
Los Angeles,CA
Summary
Energetically propelled team performance at Houspas Medical Facility by mastering document preparation and showcasing strong organizational skills. Spearheaded quality control initiatives, reducing errors significantly, and excelled in high-stress customer service scenarios at AAA, enhancing client loyalty. Demonstrated exceptional problem-solving abilities, ensuring project success and improved staff retention at The City of Venice Beach.
Overview
20
20
years of professional experience
Work History
Interm Assistant Helper and Monitor
Houspas Medical Facility
- Boosted productivity with efficient scheduling, coordination, and logistical support for meetings and events.
- Assisted in project completion by effectively collaborating with team members and management.
- Reduced errors in data entry tasks by implementing thorough quality control measures and attention to detail.
- Increased overall team performance by offering constructive feedback during brainstorming sessions or project discussions within the group setting.
Specialist Tech1
The City of Venice Beach
08.2012 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance. Also maintenance on the bord walk cleaning.use of machines.always made safety first....always got my work done one time...
Customer Service Representative
AAA.
08.2019 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Education - General ED.
Long Beach City College
Long Beach, CA06.2003
Skills
- Strong Organization
- Scheduling appointments
- Maintaining records
- Document Preparation
- Maintenance and Repair
- Machinery Maintenance
- Team Performance Improvement
- Service Call Management
- Public and Media Relations
- Quality Assessments
- Food Quality Standards
- Inbound Phone Calls
- Maintaining Clean Work Areas
- Team Goals
- Video Conferencing
- Clerical Support
- Technical Communication
- Special Assignments
- Management Collaboration
- Personalized Customer Service
- Providing Feedback
- Maintain Systems
- Leadership
Languages
Spanish
Limited Working
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time off4-day work weekTimeline
Customer Service Representative
AAA.
08.2019 - 07.2024
Specialist Tech1
The City of Venice Beach
08.2012 - Current
Interm Assistant Helper and Monitor
Houspas Medical Facility
High School Education - General ED.
Long Beach City College
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