Printing 3d models
ERICK KING
IT
Henderson,nv
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Calabrio Time Administrator
Administrator, CTG, Computer
Miami, FL
06.2021 - 10.2023
- Managed work and time schedules based on availability/personal preferences while maintaining variable vacation/sick time
- Managed healthcare calls for Lurie Childrens Hospital troubleshooting epic/ computer/printer, network Issues/routing and PACS imaging
- Managed calls for Markel doing computer/printer troubleshooting and Insurance claim Issues
- Managed Valley Medical Health Care calls doing computer/network/printer troubleshooting.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Technical Customer Solutions Representative
Henderson, NV
06.2019 - 05.2021
- Real-time troubleshooting internet and device related issues remotely for cox and comcast – getting to the root cause and identify actions required
- Maximize opportunities to sell or upgrade services to customers while providing excellent/seamless customer service.
Support Desk Specialist
Diebold Nixdorf
Las Vegas, NV
08.2017 - 06.2018
- Managed remote calls from field technicians to assist with repair of ATM hardware throughout the USA, troubleshooting/fixing hardware and software issues
- Documents all activity and updates appropriate knowledge management reporting and other systems.
Technical Specialist II
TELUS International
Las Vegas, NV
01.2017 - 07.2017
- Technical support assistance with Google Pixel phone, while providing excellent customer service.
GEEKSQUAD Covert Agent
BestBuy
Las Vegas, NV
01.2014 - 12.2016
- Provide remote and helpdesk support; troubleshoot connectivity, virus support, software and operating system malfunction, hardware failure
- Ensure client problems are identified and swiftly resolved
- Redirect to in-store or remote for hardware repairs
- Walk customers through problem-solving processes
- Self-managed workload via ticketing system
- Document all inquiries
- Stay current with system information, changes, and updates
- Service DeskTechnical Support
- Epic (3 Yrs)
- LAN/VPN
- VMWare
- Active Directory (10 Yrs)
- Calabrio (2 Yrs)Network Security (10 Yrs)Azure (5 Yrs)Remote Access (9 Yrs)
Electronic TechnicianNavy Nuclear School, Advanced Physics, Basic Highschool
Henderson, NV
08.2009 - 08.2010
- ERICK KING
- Henderson, NV702.277.9594
Computer Repair Consultant
BestBuy CIA
Las Vegas, NV
01.2012 - 03.2014
- Troubleshoot and identify computer failures, finding the best-suited solution for client
- Installed hardware, RAM, DVD drives, hard drives, motherboards, CPU, video cards, power supplies
- Installed and troubleshoot software issues, adjusted bios settings, CPU/GPU overclocking, wiring
- Debrief clients regarding work performed
- Demonstrate how to use devices or software in a way customers comprehend.
Computer Consultant
BestBuy CIA
Las Vegas, NV
01.2011 - 01.2012
- Sold computers, services, and accessories, helped customers to find a full solution
- Identified shrink and proactively prevented future shrink
- Listened to customers to identify their needs, suggesting accessories when necessary
- Demonstrated use of product and made the buying experience more enjoyable and ensured using product was the way customers envisioned.
Education
High School Diploma -
Basic
Henderson 2004.01 - 2008.12
Skills
Customer Service
Attention to Detail
Recordkeeping and File Management
Administrative Support
MS Office
Decision-Making
Team Building and Leadership
Documentation And Reporting
Personable and Approachable
Data Confidentiality
Team Collaboration
Document Management
Schedule Coordination
Work Planning and Prioritization
Scheduling
Deadline Adherence
Strategic Planning
Timesheet Processing
Continuous Improvement
Flexible Schedule
Technical Support
Multitasking
Active Listening
Multitasking Abilities
Task Prioritization
Conflict Resolution
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementCompany CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Dungeons and Dragons
Video Games
Music
Timeline
Calabrio Time Administrator
Administrator, CTG, Computer
06.2021 - 10.2023
Technical Customer Solutions Representative
06.2019 - 05.2021
Support Desk Specialist
Diebold Nixdorf
08.2017 - 06.2018
Technical Specialist II
TELUS International
01.2017 - 07.2017
GEEKSQUAD Covert Agent
BestBuy
01.2014 - 12.2016
Computer Repair Consultant
BestBuy CIA
01.2012 - 03.2014
Computer Consultant
BestBuy CIA
01.2011 - 01.2012
Electronic TechnicianNavy Nuclear School, Advanced Physics, Basic Highschool
08.2009 - 08.2010
High School Diploma -
Basic
2004.01 - 2008.12
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