Erick Lariz

- Supported coaches
– Assumed responsibility for the program's compliance with Title IX objectives
– Conducted regular meetings and training to promote strict adherence among personnel and student athletes to conference/state athletic rules, regulations, and codes.
– Assisted/Coordinated fundraising efforts
– Facilitated regular program review and evaluation
– Coordinated the use, maintenance, and security of equipment and facilities
– Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
– Evaluated client needs and developed tailored solutions to increase positive customer ratings.
– Understood the customers' business as well as their business challenges

– Increased client satisfaction by building strong relationships and addressing their needs promptly.
– Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
– Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
– Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
– Evaluated client needs and developed tailored solutions to increase positive customer ratings.
– Understood the customers' business as well as their business challenges.

- Tracked, and ensured that pricing, membership accounting, and contracts had accurate information
– Created sales opportunities through targeted external customer-facing enrollment activities, effective relationships with brokers/consultants, and front-line benefit contacts, to increase membership, build support for KP, and enhance group customer loyalty and retention
– Obtained competitive data and specific business information for account strategies
– Met strategic objectives by coordinating the flow of information to keep specific processes moving
– Provided solutions and opportunities for growth by identifying and reporting trends and systematic issues within the assigned book-of-business
– Acted as a primary point of contact for group customer contacts as related to benefits, rates, contracts, and renewal activities

– Engage with customer and broker contacts to ensure understanding of Kaiser Permanente and how we serve our members

– Utilize data to deepen relationships to better understand customer's business and business challenges

– Analyze open enrollment opportunities to develop and execute strategies to maximize Kaiser Permanente's visibility and membership growth

– Partner with Account Teams to identify, create and execute a 365-engagement plan on existing targeted accounts

– Present in front of large groups on plan designs, Kaiser Permanente features, and answer complex questions on the spot both in-person and virtually

– Initiate opportunities outside of open enrollment to engage with members and potential members to ensure understanding of and commitment to KP

– Follow up on customer issues and concerns in a timely manner to build customer trustworthiness, build membership, and retain membership

– Act as a liaison between the member and Kaiser Permanente

– Responsible for handling escalated and politically sensitive complaints and grievances that arise in the department and/or the facility in resolving cases within the Medical Center

– Partner with other departments in the organization to ensure accurate information is provided to members/patients

– Responsible for directly supporting quality training and auditing efforts within the department to help facilitate high levels of quality, service, and compliance

– Strategizes with area facility personnel and physicians acting as liaison between local Member Services and key department designees, physicians, and managers to best assist members/patients in an effective and efficient manner

– Responsible for completing monthly inquiry audit and interpreter service reports

– Identify the purpose of the member's call and processes the call according to the appropriate script

– Effectively and efficiently resolve problems with facility Teleservice teams

– Provide provider and facility information, schedule and cancel appointments, transfers members to Advice Nurses, and compose messages for providers

– Demonstrates an awareness and sensitivity to patient/family rights.

– Support and demonstrate Kaiser Permanente's customer service philosophy and manage calls in a professional manner

– Prospect and qualify new business leads

– Create sales opportunities through targeted enrollment activities to increase membership and support KP via retail sales, marketing, and brand awareness activities

– Enrolled potential members into a Kaiser Permanente Individual and Family plan through Covered California or directly through Kaiser Permanente

– Provide feedback to Kaiser on market intelligence and trends

– Assisted Kaiser Permanente members with education, information, and member services