Erick Laurore

- Event coordination
- Calendar management for 5 executives
- Customer relations management
- Travel coordination
- Meeting scheduling
- Project management
- Process improvement
- Other responsibilities include office management, travel arrangements, creating and organizing
reports and other documents, answering calls, taking meeting notes, and working closely with
vendors to facilitate project assignments as well as dispatching the appropriate teams to handle
those assignments, and any other executive assistant responsibilities as assigned.

• Enhanced customer experiences by providing timely and accurate information on products and services.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Streamlined communication processes for increased efficiency in addressing customer inquiries.
• Collaborated with team members to improve overall response times and service quality.
• Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

• Created and managed project plans, timelines and budgets.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
• Maintained database systems to track and analyze operational data.
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Maintained the integrity of operating systems for auditing.

College tour program, included helping youth see a brighter future for themselves while taking trips to various prestigious colleges around Florida.