Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Lemus

Los Angeles,United States

Summary

Experienced in Outside Sales Service / hospitality industry. My objective is hear out clients & assist with their needs. They come first. I am consistent to excel in my work & learn as I go. To provide the best service i can, while ensuring customer satisfaction.I guarantee to bring these attributes/skill sets everywhere i go.

Overview

7
7
years of professional experience

Work History

Housekeeping Supervisor

Palisociety
Los Angeles, CA
11.2023 - Current
  • Responded promptly to maintenance requests from guests or staff members.
  • Coordinated with the front desk for guest arrivals and VIPs to set up amenities.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Coordinated with houseman to make sure housekeeping staff has everything in order to begin the day.
  • Inspected rooms after being cleaned to ensure guest satisfaction.
  • Worked closely with the general manager to coordinate tasks for certain housekeepers, such as projects.
  • I inspected our outside region of the building and pool area.
  • My goal was to make sure guests were 100% satisfied with their rooms.
  • Help keepers Clean rooms when being backed up

Front Desk Receptionist

Wilshire Law Firm
Los Angeles, CA
08.2023 - 03.2024
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct them to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Assisted case managers with client questions.
  • Worked closely with case managers and case manager assistants to provide the best service to our clients.
  • Team effort

Guest Relations Agent / Front Desk Receptionist

The California Club
Los Angeles, CA
07.2017 - 07.2023
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Took reservations from patrons by phone or online (Email)
  • Assisted our Club members and Guests with small tours of the club. In order to bring in more members.
  • Booked overnight rooms for our members and guest.
  • Familiar with systems such as Roomsy, Microsoft Word, and Excel, and Opera.
  • Assisted guests/members with any questions that can accommodate their needs.
  • Managed Night audit when working graveyard shifts

Education

Certification - Marketing

Cal State Long Beach
Long Beach, CA
06.2023

Skills

  • Attention to detail
  • I am Loyal
  • Enthusiastic with clients / People person
  • Flexible
  • Good Work Ethic
  • Always attentive towards clients
  • Willing to go above and beyond for our customers
  • Managed to upsell products to our clients
  • Social media networking
  • Marketing

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Housekeeping Supervisor

Palisociety
11.2023 - Current

Front Desk Receptionist

Wilshire Law Firm
08.2023 - 03.2024

Guest Relations Agent / Front Desk Receptionist

The California Club
07.2017 - 07.2023

Certification - Marketing

Cal State Long Beach

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Erick Lemus