Eric Lyons

Daily duties were to respond to emails and inquiries from sales regarding their expiring customer renewals time is also spent consulting with sales to quote renewal opportunities. Develop business relationships with our partners, and work with other Product Specialists and partner contacts to better serve sales. Another component of my role also involves guiding sellers in making informed decisions on renewals and capitalization strategies for customers.

I skillfully evaluate existing renewal assets and make adjustments as necessary, all while developing forecasting models that assess potential renewals and identify risks. In addition, I orchestrate customer-centered asset reports, taking budgeting trends into account to provide comprehensive insights. .

• Implemented best practices and process improvements to boost renewals performance.
• Maintained accurate, up-to-date documentation of forecast deals to relay to vendors .
• Helped sellers make optimal decisions on renewals and customers capitalization.
• Evaluated assets of existing renewals and adjusted accordingly.
• Developed forecasting models to assess potential renewals and identify potential risks.
• Orchestrated customer-centered asset report's factoring in c trends.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Managed complex sales funnel according to business plan designed to accelerate sales growth.
• Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Joined business development meetings and supported market outreach plans to improve business development.
• Developed annual account objectives and formalized client communications for communication of goals and plans.

• Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability
• Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a high success rate
• Grew territory by successful networking, partnership development and contract negotiation
• Completed over a high quantity cold calls per week to bring in new customers, maintaining conversion rate
• Tracked sales data to assess trends and make proactive strategy changes
• Motivated team members to meet and exceed sales targets
• Elevated account management by predicting potential competitive threats and outlining proactive solutions
• Developed and managed plans to grow territory more
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Developed highly profitable pipeline based on multiple sales penetration techniques
• Planned client relationship cultivating events to promote growth, resulting in expansion of clientele base
• Established agreements for expansions of licenses and product replacements
• Built strong client relationships and provided high value-adding services, resulting in company market share increase

• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
• Sorted, received and distributed mail correspondence between departments and personnel
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers
• Assisted in administrative duties for office team, including making phone calls, copies and schedules