Erick Mansell
Seaside
Summary
Dynamic Flooring Specialist with a proven track record at Nehalem Bay Hardwoods, excelling in hardwood installation and customer service. Enhanced project efficiency through innovative techniques, achieving high-quality results and repeat business. Recognized for strong communication skills and meticulous attention to detail, fostering lasting client relationships and ensuring satisfaction.
Overview
5
5
years of professional experience
Work History
Flooring Specialist
Nehalem Bay Hardwoods
06.2021 - 12.2024
- Maintained a safe working environment by following industry best practices and adhering to safety regulations during all projects.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Reduced waste and saved material costs by accurately measuring, cutting, and fitting flooring during installations.
- Elevated overall craftsmanship by refining installation methods for specialty floorings such as hardwood, laminate, tile, or carpet systems.
- Contributed to increased profitability by effectively managing project timelines, labor hours, and material expenses.
- Streamlined work processes by implementing innovative tools and equipment for faster job completion.
- Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
- Increased efficiency of daily operations by organizing tools, equipment, and workspaces for optimal accessibility during flooring installations or repairs.
- Delivered high-quality results through meticulous attention to detail when installing various types of flooring materials.
- Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
- Enhanced team productivity by providing hands-on training in the latest flooring installation techniques.
- Performed thorough quality control checks on completed projects to ensure adherence to established standards and client expectations.
- Ensured long-lasting results with proper floor preparation procedures that included leveling subfloors or removal of old materials.
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Operated hand and power tools such as skill/ table saw, routers, sanders and plainer.
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
- Installed carpet, hardwood and vinyl flooring in commercial and residential buildings.
- Coordinated upcoming projects with [Type] management and assisted in compiling project materials lists.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Framer
Performance Plus Llc
05.2020 - 05.2021
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
Education
GED -
Portland Community College
Portland, OR09-2011
Skills
- Safe workplace procedures
- Hardwood installation
- Laminate installation
- Sanding and Coating
- Tools and equipment handling
- Deadline management
- Adhesive application
- Flooring project management
- Moisture testing
- Subfloor preparation
- Waterproofing methods
- Flooring installation techniques
- Surface leveling
- Sealing and finishing
- Flooring maintenance
- Sanding and refinishing
- Precision cutting
- Room measurements
- Customer service
- Repair work
- Tool management
- Surface preparation
- Padding installation
- Inventory management
- Flooring installation
- Customer needs assessment
- Pattern matching
- Team oversight
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
Timeline
Flooring Specialist
Nehalem Bay Hardwoods
06.2021 - 12.2024
Framer
Performance Plus Llc
05.2020 - 05.2021
GED -
Portland Community College
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