Erick Marquez
El Paso,TX
Summary
Results-driven professional with experience in sales, customer service, and operational coordination. Skilled in regulatory compliance, problem-solving, and record management. Proven ability to maintain accuracy, confidentiality, and professionalism in high-pressure environments. Strong communicator with experience managing clients and leading team activities.
Overview
13
13
years of professional experience
Work History
Cook (Crew Leader)
Little Caesars
04.2013 - 04.2015
- Have an organized working area.
- Make sure food is well cooked.
- Have great communication skills.
- Help co-workers when having questions or problems.
- Do inventory after closing the store.
Dispatcher/Customer Service
Fred Loya Insurance
04.2015 - 12.2018
- I work with people that were involved in a automotive accident which it requires a procedure that will help with the investigation.
- We call the customers and advise them the process to inspect the vehicle that was damaged and dispatch accordingly depending on the damage done to the vehicle.
- We also receive calls and document every call that was made.
Insurance Sales Agent
Farmers Insurance Group
12.2018 - 11.2019
- We must provide the best customer service and have a knowledge of what it's been offered as coverage so it can be explained accordingly.
- Always focus on meeting the monthly sales volume and be motivated.
Insurance Sales Agent
Allstate Insurance Co
11.2019 - 07.2023
- Managed a diverse portfolio of individual and commercial clients, providing customized insurance solutions.
- Consistently exceeded monthly and annual sales goals through strategic prospecting and client retention initiatives.
- Delivered expert advice on policy coverage, risk management, and financial protection strategies.
- Built and maintained long-term client relationships through exceptional service and proactive communication.
- Conducted comprehensive policy reviews to identify coverage gaps and cross-selling opportunities.
- Mentored and supported junior sales representatives, improving team performance and client engagement.
- Collaborated with underwriting and claims departments to ensure timely policy issuance and resolution.
- Utilized CRM systems to manage leads, track sales activity, and maintain detailed client records.
- Prepared and presented insurance proposals and financial analyses to individual and corporate clients.
- Participated in community and networking events to promote brand awareness and generate new business leads.
Sales Associate
Charter Spectrum
07.2023 - Current
- Handled high-volume inbound and outbound calls to promote and sell Spectrum Internet, TV, and phone services.
- Consistently achieved and surpassed monthly sales and conversion targets.
- Identified customer needs and recommended tailored service packages and promotional offers.
- Delivered clear, professional explanations of products, pricing, and contract terms to ensure customer understanding.
- Maintained accurate records of all customer interactions, leads, and sales activity using CRM software.
- Resolved customer questions and concerns promptly to improve satisfaction and retention.
- Worked closely with team members and supervisors to refine sales strategies and enhance call performance.
- Stayed informed on new service updates, pricing changes, and market trends to remain competitive and effective.
Education
High School Diploma -
Horizon High School
Horizon City, TX01.2013
Skills
- Regulatory Compliance & Ethics
- Investigative & Problem-Solving Skills
- Attention to Detail & Record Accuracy
- Client Relations & Customer Service
- Critical Thinking & Decision-Making
- Data Management & CRM Systems
- Time Management & Multitasking
- Team Collaboration & Leadership
- Adaptability in Fast-Paced Environments
Personal Information
Authorized To Work: US
Languages
Spanish
Professional Working
Position Desired
Position: Deportation Officer – U.S. Immigration and Customs Enforcement (ICE)
Objective: To apply experience in regulatory compliance, investigative problem-solving, client relations, and operational coordination to support ICE’s mission of enforcing immigration laws and ensuring public safety.
Timeline
Sales Associate
Charter Spectrum
07.2023 - Current
Insurance Sales Agent
Allstate Insurance Co
11.2019 - 07.2023
Insurance Sales Agent
Farmers Insurance Group
12.2018 - 11.2019
Dispatcher/Customer Service
Fred Loya Insurance
04.2015 - 12.2018
Cook (Crew Leader)
Little Caesars
04.2013 - 04.2015
High School Diploma -
Horizon High School