Erick Marquez
El Paso,TX
Summary
Results-driven professional with experience in sales, customer service, and operational coordination. Skilled in regulatory compliance, problem-solving, and record management. Proven ability to maintain accuracy, confidentiality, and professionalism in high-pressure environments. Strong communicator with experience managing clients and leading team activities.
Overview
13
13
years of professional experience
Work History
Cook (Crew Leader)
Little Caesars
Horizon City, TX, USA
04.2013 - 04.2015
- Have an organized working area.
- Make sure food is well cooked.
- Have great communication skills.
- Help co-workers when having questions or problems.
- Do inventory after closing the store.
Dispatcher/Customer Service
Fred Loya Insurance
El Paso, TX, USA
04.2015 - 12.2018
- I work with people that were involved in a automotive accident which it requires a procedure that will help with the investigation.
- We call the customers and advise them the process to inspect the vehicle that was damaged and dispatch accordingly depending on the damage done to the vehicle.
- We also receive calls and document every call that was made.
Insurance Sales Agent
Farmers Insurance Group
El Paso, TX, USA
12.2018 - 11.2019
- We must provide the best customer service and have a knowledge of what it's been offered as coverage so it can be explained accordingly.
- Always focus on meeting the monthly sales volume and be motivated.
Insurance Sales Agent
Allstate Insurance Co
El Paso, TX
11.2019 - 07.2023
- Managed a diverse portfolio of individual and commercial clients, providing customized insurance solutions.
- Consistently exceeded monthly and annual sales goals through strategic prospecting and client retention initiatives.
- Delivered expert advice on policy coverage, risk management, and financial protection strategies.
- Built and maintained long-term client relationships through exceptional service and proactive communication.
- Conducted comprehensive policy reviews to identify coverage gaps and cross-selling opportunities.
- Mentored and supported junior sales representatives, improving team performance and client engagement.
- Collaborated with underwriting and claims departments to ensure timely policy issuance and resolution.
- Utilized CRM systems to manage leads, track sales activity, and maintain detailed client records.
- Prepared and presented insurance proposals and financial analyses to individual and corporate clients.
- Participated in community and networking events to promote brand awareness and generate new business leads.
Sales Associate
Charter Spectrum
El Paso, TX
07.2023 - Current
- Handled high-volume inbound and outbound calls to promote and sell Spectrum Internet, TV, and phone services.
- Consistently achieved and surpassed monthly sales and conversion targets.
- Identified customer needs and recommended tailored service packages and promotional offers.
- Delivered clear, professional explanations of products, pricing, and contract terms to ensure customer understanding.
- Maintained accurate records of all customer interactions, leads, and sales activity using CRM software.
- Resolved customer questions and concerns promptly to improve satisfaction and retention.
- Worked closely with team members and supervisors to refine sales strategies and enhance call performance.
- Stayed informed on new service updates, pricing changes, and market trends to remain competitive and effective.
Education
High School Diploma -
Horizon High School
Horizon City, TX01.2013
Skills
- Regulatory Compliance & Ethics
- Investigative & Problem-Solving Skills
- Attention to Detail & Record Accuracy
- Client Relations & Customer Service
- Critical Thinking & Decision-Making
- Data Management & CRM Systems
- Time Management & Multitasking
- Team Collaboration & Leadership
- Adaptability in Fast-Paced Environments
Personal Information
Authorized To Work: US
Languages
Spanish
Professional Working
Position Desired
Position: Deportation Officer – U.S. Immigration and Customs Enforcement (ICE)
Objective: To apply experience in regulatory compliance, investigative problem-solving, client relations, and operational coordination to support ICE’s mission of enforcing immigration laws and ensuring public safety.
Timeline
Sales Associate
Charter Spectrum
07.2023 - Current
Insurance Sales Agent
Allstate Insurance Co
11.2019 - 07.2023
Insurance Sales Agent
Farmers Insurance Group
12.2018 - 11.2019
Dispatcher/Customer Service
Fred Loya Insurance
04.2015 - 12.2018
Cook (Crew Leader)
Little Caesars
04.2013 - 04.2015
High School Diploma -
Horizon High School