Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Martinez

Miami

Summary

Client-focused sales and account management professional with a strong track record in revenue growth, client retention, and executive engagement. Skilled in consultative selling, strategic planning, and leveraging MEDDPICC to deliver measurable business value.

Overview

5
5
years of professional experience

Work History

Customer Success Manager IT End User

Gartner
03.2023 - Current
  • Selected for a high-impact pilot team supporting senior Cybersecurity Executives through the Gartner for CISO license, with a focus on strategic engagement and tailored insight delivery.
  • Managed a territory exceeding $5M in Contract Value (CV), achieving a 100% client renewal rate through consistent value delivery and strong executive relationships.
  • Ranked in the top 25% of peers by driving an 8% increase in habitual and frequent client engagement with the Gartner Insights platform.
  • Completed advanced training on key CISO challenges, leading to a 6% increase in client meetings within the first 30–60 days—also ranking in the top 25% of performers.
  • Acted as a trusted advisor by aligning Gartner insights to critical cybersecurity initiatives including Zero Trust, Third-Party Risk, and Identity & Access Management (IAM).
  • Supported onboarding and product adoption efforts, ensuring successful client ramp-up and long-term usage.
  • Built and maintained strong relationships with key accounts, contributing to increased client satisfaction and loyalty.

Customer Success Manager IT End User

Gartner
10.2022 - 03.2023
  • Managed a $4M+ ARR book of business across large enterprise clients in the Banking, Financial Services, and Insurance (BFSI) sectors.
  • Drove a 90% client engagement rate by aligning Gartner resources to each client’s Mission Critical Priorities (MCPs).
  • Achieved 87% client retention and supported multiple upsell and expansion deals through strategic collaboration with Sales Executives.
  • Led value realization discussions to quantify client outcomes in time savings, cost avoidance, and improved decision-making.
  • Partnered cross-functionally with Executive Partners and internal teams to mitigate risks, drive adoption, and identify growth opportunities.
  • Conducted regular account reviews to ensure progress and align on future strategic initiatives.

Account Executive

Wrike (Collaborative Project Management)
04.2022 - 10.2022
  • Managed full-cycle sales for new business, converting free trial users into paying customers through tailored product consultations.
  • Delivered platform demos to Director and C-level executives, highlighting Wrike’s value in optimizing workflows and driving operational efficiency.
  • Applied the MEDDPICC sales methodology to qualify deals, uncover pain points, and navigate complex buying processes.
  • Conducted discovery calls to map customer projects and demonstrate how Wrike could save time and reduce costs.
  • Built strong rapport with prospects, addressed objections effectively, and clearly communicated ROI.
  • Closed over $250K in Annual Recurring Revenue (ARR) through consultative, solution-focused selling. Reaching 105% of Quota Attainment.

Software Account Manager

GoDataFeed
11.2020 - 04.2022
  • Working with accounts to assist in launching new e-commerce integrations including Amazon, eBay, Google Merchant Center, etc.
  • Assisting with the development of new business through direct contact via demo calls.
  • Cross selling existing accounts with additional monthly subscription options.
  • Key point of contact for clients assisting them with troubleshooting issues with their accounts and e-commerce channels.
  • Assisting in development projects with clients and keeping communication, with a response time of under 24 hours.
  • On boarding 200+ clients into our software solution providing in depth explanations of our system and how it works.
  • Optimizing feed product data in order to increase listing success and sale rates.

Education

Bachelor of Business Administration - Marketing, Hospitality

Florida Atlantic University

Skills

  • Customer account management
  • Customer relationship building
  • Customer retention
  • Client relations
  • CRM software
  • Strategic planning
  • Customer relations
  • Customer service
  • Business development
  • Account management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Success Manager IT End User

Gartner
03.2023 - Current

Customer Success Manager IT End User

Gartner
10.2022 - 03.2023

Account Executive

Wrike (Collaborative Project Management)
04.2022 - 10.2022

Software Account Manager

GoDataFeed
11.2020 - 04.2022

Bachelor of Business Administration - Marketing, Hospitality

Florida Atlantic University

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