Erick McClelland

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Oversee local and regional sales, promotions and campaigns.
• Directing and coordinating all sales activities locally and regionally.
• Preparing sales budgets and projections and approving expenditures. Provide customers with information about items.
• Book events, etc

• Report directly the Store Manger, responsible for executing the full-cycle fulfillment of catering orders from receipt of an order to execution, payment and delivery. Organizes all catering orders in the restaurant around production, delivery and follow-up. Partners with management to ensure that appropriate product and resources are planned and available to meet demand. Builds catering sales within the restaurant by performing customer call-backs and building customer relationships. Performs the data entry of all catering customers into the centralized catering database. Maintain a register for payment of catering orders in accordance with cash management policy. Assists in the operations of the restaurant as needed. Further duties of the highest levels of Self-Presentation, communication skills, negotiation and sales skills, maintaining a positive attitude, attention to details, people orientation, analytical thinking and patience.

Responsible for all staff travel needs including but not limited to: scheduling, reservations and bookings. Responsible for all banking needs of the organization including but not limited to: bank deposits, vendor payments and account balancing. Perform general office duties including but not limited to: typing, data entry, invoice verification, other electrical responsibilities, operate phone system and maintained office appearance.