Erick McKeon
Arvada,CO
Summary
Advanced Operations Manager offering over 25 + years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Rural Carrier
United States Postal Service
Arvada, Co.
01.2021 - Current
- Collecting and casing mail in preparation of delivery to residents
- Safely drive and deliver all mail and packages to avg of 500 residents daily
- Pick up and deliver mail on time each day, taking into consideration weather and road conditions.
- Directly interacted with customers to deliver mail, packages and ordered goods.
Owner/Operator
Ft. Worth Doors & Closets
Ft Worth, Tx.
01.2019 - 10.2020
- Founded and managed Fort Worth Doors and Closets, growing revenue to $750K in first year.
- Managed day-to-day business operations.
- Set and planned daily sales and installation appointments.
- Consulted with customers to assess needs and propose optimal solutions.
- Performed sales of products to clients
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Completed installations of doors and closets for customers
- Ensured compliance to all city and state regulations
- Consulted with customers to assess needs and propose optimal solutions.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Trained and motivated 4 employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
Bow Tech
Cabelas
Ft. Worth, Tx
07.2018 - 12.2018
- Bow sales and other hunting equipment sales
- Executed diagnostics, troubleshooting and evaluations on bow equipment.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Maintained quality assurance and customer satisfaction objectives.
Managing Director
Charles Schwab
Denver, CO
03.2013 - 03.2018
- Directed staff and managed annual capital budget with oversight responsibilities of 3rd party vendor tasked with production and mailing of all Schwab regulatory client mailings
- Responsibilities included planning and management of $20M Operation and $40M Postage budget
- Reduced organizational operating costs by 20% by identifying job optimization and streamlining processes
- Boosted company efficiency and client satisfaction by streamlining mail communication processes
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided documentation of processes to comply with regulations and company policies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Coached and mentored employees and offered constructive feedback for performance improvement.
Operations Managing Director
Charles Schwab
Coppell, Texas
04.2009 - 02.2013
- Lead Team of 100 team members with responsibilities to perform high-speed printing, inserting, and mailing of over 100M + Charles Schwab client regulatory and non-regulatory mailings annually
- Planned and managed combined annual operational and postage budget exceeding $75M
- Managed and developed team of 5 Sen manager and 8 Managers that supported team of 80+ hourly team members
- Managed numerous projects and served as primary liaison between client communications development team and SEC regulatory oversight
- Successfully complied with all state, federal, state and company policies and regulations in highly regulated financial industry
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Senior Team Manager
Charles Schwab
Coppell, Texas
03.2004 - 03.2009
- Lead Warehouse and High-Speed print teams that supported Schwab's overall mailing operations
- (45 team members)
- 3 Shift warehouse operation responsible for all inventory control, fulfillment, and storage
- 2 Shift Mutual funds operation responsible for fulfilling regulatory daily client mutual fund trade confirmations
- 3 Shift High-Speed printing operation producing more than 90M images monthly.
- Led employee relations through effective communication, coaching, training and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
Team Manager:
Charles Schwab
Coppell, Texas
04.2001 - 02.2004
- Lead warehouse team which supported entire mailing operation for Schwab's automated mailing services operation
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on monthly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Used Microsoft Word and other software tools to create documents and other communications
- Monitored company inventory to keep stock levels and databases updated
National Inventory Management Director
Grocery Works.com
Farmers Branch, Tx.
11.1999 - 12.2000
- Lead national team consisting of five team members supporting 4 cities
- Responsible for design, layout, and inventory of all new distribution facilities for the rapidly expanding company
- Onboarded new employees with training and new hire documentation.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Senior Team Manager
Frito-Lay, Tx
Irving, Texas
03.1994 - 10.1999
- Supported 3 shift warehouse operation consisting of 50 team members operating in a 400K Sq Ft facility.
- Responsible for order fulfillment, shipping and receiving functions supporting the chip production operations
- Performed planning, forecasting and management of the operations $5M annual budget
- Coached and developed team managers
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Team Manager
Frito Lay
Irving, TX
03.1992 - 02.1994
- Promoted to swing shift team manager supporting 20 team members responsible for:
- Coaching and development of team members
- Coordinated and executed daily shipping & receiving schedules
- Conducted performance-based analysis to continually improve productivity and efficiencies
- Facilitated Weekly meetings to communicate team performance goals and results.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
Warehouse Associate
Frito Lay
, Tx.
12.1989 - 02.1992
- Received regional employee of year award in 1991
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Operated PC and RF-based computer systems for inventory management.
Corporal - Air Defense Artillery
US Army
Ft Hood, Texas
03.1985 - 03.1989
- Served honorably with 2/5 Air defense battery of 2nd armored division at Ft Hood Texas
- Completed 8 weeks training on ground-to-air missile systems
- Served as Commanders driver after being selected from a highly competitive screening process
- Received Achievement and Meritorious awards for exceptional performance of duties and service
- Developed heightened leadership, responsibility, and teamwork skillsets.
Skills
- 25 years in Operations and team Management
- Project Management
- Individual and Team Development
- Customer Service
- Financial Planning & Budget Management
- Vendor Oversight
- Leadership
- Critical Thinking
- Operational Efficiency
- Effective Customer Communication
- Business Operations
- Retail Sales
Additional Information
- FINRA Series 99 – Operational Professional License, Charles Schwab Leadership – 2012Situational Leadership Level I & II Frito-Lay – 2007
- 7 habits of Highly Successful People
- US Army NCO Prep School for leadership -1987
- Rifle High School – 1981-1984
Certification
SEC Series 99 License - Operations Professional
Timeline
Rural Carrier
United States Postal Service
01.2021 - Current
Owner/Operator
Ft. Worth Doors & Closets
01.2019 - 10.2020
Bow Tech
Cabelas
07.2018 - 12.2018
Managing Director
Charles Schwab
03.2013 - 03.2018
Operations Managing Director
Charles Schwab
04.2009 - 02.2013
Senior Team Manager
Charles Schwab
03.2004 - 03.2009
Team Manager:
Charles Schwab
04.2001 - 02.2004
National Inventory Management Director
Grocery Works.com
11.1999 - 12.2000
Senior Team Manager
Frito-Lay, Tx
03.1994 - 10.1999
Team Manager
Frito Lay
03.1992 - 02.1994
Warehouse Associate
Frito Lay
12.1989 - 02.1992
Corporal - Air Defense Artillery
US Army
03.1985 - 03.1989
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