ERICK MCODERA
Marysville,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Hospital Corpsman
United States Navy, USN
Everett, WA
01.2024 - Current
- Performed both emergency and routine medical procedures in high-pressure environments.
- Determined extent of injuries and illnesses to establish treatment priorities.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Bandaged wounds and determined necessity for stitches or sutures.
- Performed daily medical assessments of patients and recorded vital signs.
- Assisted physicians in the diagnosis, treatment and management of patient care.
- Provided emergency medical care to personnel on board ships.
- Conducted physicals for new recruits and provided health education.
- Prepared medications as prescribed by physicians and administered them to patients.
- Inventoried, stored, prepared and dispensed pharmaceutical supplies.
- Managed immunization programs for military personnel.
- Maintained accurate records of patient treatments and medications administered.
- Ensured compliance with infection control protocols within the hospital setting.
- Maintained health records for marine platoons.
- Performed CPR and used defibrillator on cardiac patients.
- Assisted with laboratory testing procedures such as blood counts, urinalysis and phlebotomy.
Residence Care Manager
The Arising Sun AFH
Marysville, WA
01.2022 - 01.2023
- Monitored care plan to evaluate effectiveness, document intervention achievement, and suggest changes.
- Facilitated communication between members of health care delivery, while involving clients in decision-making processes, to minimize service fragmentation.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Developed and implemented a care management plan to address needs and goals.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Communicated with patients with compassion, while keeping medical information private.
- Recruited, hired, and trained new medical and facility staff.
- Administering medication as prescribed by the physician.
Caregiver
Best Choice AFH
Tacoma, WA
09.2021 - 12.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Branch Manager
Faulu Microfinance Bank
, Nairobi, Kenya
09.2020 - 08.2021
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Supported outside sales force in servicing and obtaining new business.
- Disciplined employees to encourage compliance with company policies and procedures.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Grew business banking relationships through proactive outreach.
- Read personal and commercial financial statements, contextualizing loan or credit applications with credit history and general financial status of applicants.
- Developed or analyzed information to assess current or future financial status of firms.
- Managed relationships with tax authorities, bankers and auditors.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Communicated with stockholders or other investors to provide information or raise capital.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
Assistant Manager, Retail Banking
Kcb Bank Group
, Nairobi, Kenya
08.2015 - 01.2020
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Conducted outside calls, telemarketing and in-branch sales to increase revenue $20,000,000 over 12 months.
- Managed portfolio of 10,000 clients and identified opportunities to expand relationships through cross-selling.
Customer Service Representative
Kcb Bank Group
, Nairobi, Kenya
08.2012 - 07.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Hospital Corpsman Basic - Hospital Corpsman
Medical Education & Training Campus
Fort Sam Houston, TX10-2024
CNA - Certified Nursing Assistant
Medsmart Academy
Marysville, WA08.2022
Bachelor of Commerce - Marketing
University of Nairobi
Nairobi, Kenya12.2011
Skills
- Emergency Management
- Critical decision-making skills
- Patient Triage
- Medication Administration
- Seizure Management
- Bleeding control
- Airway Management
- IV fluid replacement
- Vital signs monitoring
- Accident response
- Resuscitation
- Pre-hospital Care
- Treatment delivery
- Direct Patient Care
- Condition Assessment
- CPR and First Aid
- Oxygen therapy
- Basic Life Support
- Reporting and documentation
Timeline
Hospital Corpsman
United States Navy, USN
01.2024 - Current
Residence Care Manager
The Arising Sun AFH
01.2022 - 01.2023
Caregiver
Best Choice AFH
09.2021 - 12.2021
Branch Manager
Faulu Microfinance Bank
09.2020 - 08.2021
Assistant Manager, Retail Banking
Kcb Bank Group
08.2015 - 01.2020
Customer Service Representative
Kcb Bank Group
08.2012 - 07.2015
CNA - Certified Nursing Assistant
Medsmart Academy
Bachelor of Commerce - Marketing
University of Nairobi
Hospital Corpsman Basic - Hospital Corpsman
Medical Education & Training Campus
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