Erick Mendoza

● Facilitated communications between customers and field personnel to answer questions or

resolve concerns.

●Monitored vehicle locations to coordinate timely arrivals.

● Scheduled deliveries and pickups according to customer needs.

●Tracked and monitored vehicle performance and maintenance.

●Answered phone calls and responded to customer emails.

• Picked up stolen, abounded, or crashed vehicles
• Acquired Towing Operator Incident Management from Texas Licensing & Regulations

●Completed preventive maintenance checks and basic repairs to vehicles.

●Complied with truck driving rules as well as company policies and procedures regarding

safe vehicle operations.

●Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

● Demonstrated safe driving by following regulations and safety procedures, resulting in zero

accidents.

● Secured vehicle to tow-truck and checked all attachments for safe operation.

●Promptly responded to inquiries and requests from prospective customers.