Erick Mendoza
Laredo,TX
Summary
Proven track record in enhancing operational efficiency and safety, demonstrated during tenure at BKFO. Expert in drainage system maintenance and adept at fostering team collaboration. Achieved significant reductions in roadway hazards through proficient machinery operation and effective communication. Skilled in work zone safety, ensuring project success while maintaining a focus on achievements.
Overview
7
7
years of professional experience
Work History
Highway Maintenance Worker
BKFO
05.2024 - 09.2024
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
- Operated heavy machinery proficiently for tasks such as grading, snow removal, and vegetation management along highways.
- Reduced roadway hazards by performing thorough debris removal and maintaining clear drainage systems.
- Safely controlled traffic in high-volume areas during roadwork projects and repairs.
- Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
- Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance.
- Performed routine maintenance on equipment to ensure optimal performance levels throughout the project lifecycle.
- Maintained accurate records of completed tasks, materials used, equipment maintenance schedules, and other relevant information for reporting purposes.
- Supported traffic flow management during construction projects by setting up proper signage and traffic control devices.
- Used flags to warn motorists about hazards, obstacles and workers ahead.
Telemarketer
RingCentral
12.2023 - 04.2024
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Warehouse Packer
RMPersonnel
08.2023 - 10.2023
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
Crew Member
Popeyes® Louisana Kitchen
03.2018 - 03.2019
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
John B Alexander High School
Laredo, TX05.2019
Skills
- Drainage system maintenance
- Work Zone Safety
- Safe machinery operation
- Safe equipment handling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Highway Maintenance Worker
BKFO
05.2024 - 09.2024
Telemarketer
RingCentral
12.2023 - 04.2024
Warehouse Packer
RMPersonnel
08.2023 - 10.2023
Crew Member
Popeyes® Louisana Kitchen
03.2018 - 03.2019
High School Diploma -
John B Alexander High School