Erick Mendoza Martinez
Silver Bay,NY
Summary
Operations and hospitality professional with a strong background supporting high volume resort environments, improving efficiency, service quality, and team coordination. Experienced in supervising kitchen operations, managing inventory, and optimizing workflows across departments. Skilled in using artificial intelligence (AI), Python, and digital tools to automate tasks, enhance communication, and support content development. Known for adaptability, problem solving, leadership, and fast learning in demanding environments. Highly motivated to grow in marketing, digital content, and AI driven strategies, with a strong passion for learning and contributing data informed, creative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cook and Line Cook
Silver Bay YMCA
02.2024 - Current
- - Prepared meals following standardized recipes, dietary guidelines, and safety procedures.
- - Supervised kitchen staff during high volume service and ensured smooth operations.
- - Coordinated timing, plating, and quality control.
- - Supported inventory tracking, stock rotation, and supply ordering.
Housekeeping and Transportation Support
Silver Bay YMCA
07.2020 - Current
- - Assisted housekeeping during peak seasons and special events.
- - Provided transportation for international staff.
- - Ensured compliance with cleanliness and safety procedures.
Utility Lead Staff
Silver Bay YMCA
04.2021 - 12.2023
- - Led utility operations including dishroom management and sanitation standards.
- - Managed inventory rotation, storage organization, and supply ordering.
- - Coordinated workflows and supported kitchen leadership with task delegation.
Dishwasher Lead
Silver Bay YMCA
07.2020 - 11.2020
- - Trained and supervised dishwashing staff.
- - Maintained sanitation compliance and kitchen readiness.
Dog Day Care Attendant and Pet Care Provider
Coco and Toto
11.2018 - 07.2020
- - Provided dog walking and in home pet care.
- - Ensured pet safety, comfort, and behavior monitoring.
- - Communicated with pet owners through photos and updates.
Technology Department Supervisor
La Rinconada Horse Racetrack
01.2013 - 01.2016
- - Led IT team in system support and equipment maintenance.
- - Installed and configured hardware and software.
- - Trained staff in technology use.
Content Creator and Interview Coordinator
Fundación José Félix Ribas
01.2011 - 01.2014
- - Produced photo and video content for the foundation website.
- - Conducted empathetic interviews about recovery experiences.
- - Created digital stories and testimonials.
- - Organized audiovisual material and supported publishing workflows.
Customer Service Agent
Santa Barbara Airlines
01.2011 - 01.2013
- - Assisted passengers with check ins, boarding, and inquiries.
- - Ensured compliance with airline regulations.
Education
Master in AI - Marketing
The Big School / Universidad Isabel I
12.2025
Bachelor - Tourism
Colegio Universitario De Caracas
01.2017
Computer Technician - undefined
Universidad Técnica Américo Vespucio
01.2012
Skills
- AI and Digital Skills
- - ChatGPT, Gemini, IA generativa
- - Workflow automation and small application creation (Python and no code)
- - Adobe Firefly (basic/intermediate)
- - Social media content (Instagram, Facebook, TikTok, X)
- - Visual storytelling and basic editing
- - Google Workspace, Excel, Canva
- Professional and Operational Strengths
- - Staff supervision and training
- - Customer service and communication
- - Administrative and organizational skills
- - Food preparation and inventory management
- - Housekeeping and sanitation standards
- - Technical support and Microsoft Office
Certification
- - TIPS Certification - Responsible Alcohol Service
- - Basic Life Support (BLS) - CPR and Emergency Response
Languages
Spanish (Native)
English (Fluent)
Italian (Intermediate)
Timeline
Cook and Line Cook
Silver Bay YMCA
02.2024 - Current
Utility Lead Staff
Silver Bay YMCA
04.2021 - 12.2023
Housekeeping and Transportation Support
Silver Bay YMCA
07.2020 - Current
Dishwasher Lead
Silver Bay YMCA
07.2020 - 11.2020
Dog Day Care Attendant and Pet Care Provider
Coco and Toto
11.2018 - 07.2020
Technology Department Supervisor
La Rinconada Horse Racetrack
01.2013 - 01.2016
Content Creator and Interview Coordinator
Fundación José Félix Ribas
01.2011 - 01.2014
Customer Service Agent
Santa Barbara Airlines
01.2011 - 01.2013
Computer Technician - undefined
Universidad Técnica Américo Vespucio
Master in AI - Marketing
The Big School / Universidad Isabel I
Bachelor - Tourism
Colegio Universitario De Caracas
ADDITIONAL INFORMATION
- - Strong interpersonal skills working with multicultural teams
- - Highly motivated to grow in AI, digital marketing, and content creation
- - Knowledge of J1 and H2B visa programs