Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Erick Mercado

Erick Mercado

Silver Spring,Maryland

Summary

Experienced Operations Coordinator bringing Six + years of progressive experience in any environment. Skillfully coordinate cross-functional actions to optimize resources and meet demanding business targets. Innovative, discerning and respectful of team opinions.

Overview

20
20
years of professional experience

Work History

Operations Coordinator

Apartment Turnovers, Inc
Rockville, MD
08.2016 - Current
  • Collaborated with area managers to evaluate needs and optimize operational plans
  • Worked with clients to create work orders and resolves issues with quality
  • Monitored productivity of 50 + employees and optimized procedures to reduce costs
  • Identified and resolved unauthorized, unsafe or ineffective practices
  • Oversaw day-to-day operations of large teams across several sites
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies

Operations Supervisor

Old Navy
Bethesda, MD
03.2006 - 08.2016
  • Direct daily operations in order to maximize profit and minimize cost
  • Trained and supervised at least 10 employees, opened/closed cash register on daily basis, completed all necessary paperwork at night for closing
  • Met sales objectives, received and processed shipments and organized store floor according to plan
  • Achieved high sales goals with value focused customer service
  • Monitored inventory to recommended stock levels to maximize profit and minimize loss
  • Developed creative "eye-catching" window and floor merchandise displays resulting in increased product shop-ability

Front of House Team Member

Retro Fitness Of Kensington/rockville
Rockville, MD
03.2013 - 07.2016
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted members with delivering sample foods, preparing beverages and retrieving items for guests.
  • Trained 1 new staff monthly with front-of-house procedures, customer relations and cleaning.
  • Helped guests at tables when in need of assistance.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Serviced bathroom by cleaning surfaces and replacing soap.
  • Checked entryway regularly and handled needs such as window cleaning and trash removal.
  • Utilized POS system to receive and process food and beverage orders.

Education

High School Diploma -

Wheaton High School
Wheaton, MO
06.2002

Skills

  • Professional Skill
  • Proficient with
  • MS Word, Excel, Outlook,
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Guest Relations
  • Project Scheduling
  • Team Relationships
  • Teambuilding
  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Planning and Coordination
  • Organization and Time Management
  • MS Office
  • Self-Motivated
  • Data Entry
  • Good Telephone Etiquette

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Operations Coordinator

Apartment Turnovers, Inc
08.2016 - Current

Front of House Team Member

Retro Fitness Of Kensington/rockville
03.2013 - 07.2016

Operations Supervisor

Old Navy
03.2006 - 08.2016

High School Diploma -

Wheaton High School

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Erick Mercado