Erick Meza
Fontana,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Inbound Support Operations Manager
Walmart.com
10.2021 - Current
- Investigated Inventory issues to determine causes and develop solutions.
- Completed continuous assessments of Inbound, Receiving and RSR and put together improvement plans.
- Produced Daily,Weekly, and Monthly reports outlining Production and Quality metrics.
- Provided additional support to Product team for systemic improvements .
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
ICQA Manager
Walmart – Chino
01.2015 - Current
- Demonstrated up-to-date expertise and applied this to the development, execution, and improvement of action plans Implemented the business plan for assigned area of responsibility Maintained quality and safety standards in assigned area of responsibility Managed quality assurance processes Managed the troubleshooting of systems applications Modeled compliance with company policies and procedures and supported company mission, values, and standards of ethics and integrity Provided and supported the implementation of business solutions Supervised and developed associates and leaders in assigned area of responsibility.
- Saved Money by implementing cost-saving initiatives that addressed long-standing problems
- Adhered to social distancing protocols and wore mask or face shield at all times
- Exceeded goals through effective task prioritization and great work ethic
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved problems, improved operations and provided exceptional service
- Developed team communications and information for meetings
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Evaluated employee performance and conveyed constructive feedback to improve skills
ICQA associate
Amazon – San Bernardino
01.2013 - 01.2015
- Completed work assignments and priorities Complied with company policies, procedures, and standards of ethics and integrity Maintained quality and accuracy of inventory Provided clerical support to operations Provided support to operations Supported warehouse operations.
- Provided training to over 100 onboarding team members in 2020-2021
- Drafted technical documents such as deviation reports, testing protocol and trend analyses
- Reported problems and any concerns to management
Education
MicroMasters - Supply Chain & Logistics
Massachusetts Institute of Technology
Cambridge, MA07.2023
Pharmacy Technician Certificate -
American Career College
Ontario, CA12.2010
High school diploma -
Sultana High School
Hesperia, CA2009
Skills
- MS Office 8 Years experience in Microsoft Office Excel,Word,OutLook and Onenote
- Strategic planning
- Staff Management
- Policies and procedures
- Job inspections
- Key Performance Indicators
- Business planning
- Schedule optimization
- Coaching and mentoring
- Verbal and written communication
- Project Management
- Operations support
Languages
Spanish
Limited Working
Timeline
Inbound Support Operations Manager
Walmart.com
10.2021 - Current
ICQA Manager
Walmart – Chino
01.2015 - Current
ICQA associate
Amazon – San Bernardino
01.2013 - 01.2015
MicroMasters - Supply Chain & Logistics
Massachusetts Institute of Technology
Pharmacy Technician Certificate -
American Career College
High school diploma -
Sultana High School
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