Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erick Miller

Summary

Seasoned Water Meter Mechanic with a proven track record at Sjwater, enhancing meter reading accuracy and customer satisfaction through meticulous maintenance and effective communication. Skilled in troubleshooting and using hand and power tools, alongside a strong ability to educate customers on conservation techniques. Holds T2 and D2 operator certifications, demonstrating a commitment to professional development and safety standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Water Meter Mechanic

Sjwater
09.2019 - 08.2024


  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Enhanced water meter reading accuracy by conducting routine maintenance and repairs on residential and commercial meters.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Repaired non-functioning meters and tested to verify operational status.
  • Educated customers to provide information on energy conservation techniques.

Water Meter Reader

Sjwater
05.2014 - 09.2019
  • Supported department goals by completing assigned routes within established timeframes, maintaining a high level of work quality throughout the process.
  • Improved customer satisfaction by accurately recording water meter readings and promptly reporting discrepancies.
  • Increased awareness of local regulations related to water usage by educating customers during face-to-face interactions when necessary.
  • Contributed to data accuracy by verifying meter numbers against assigned customer accounts before inputting readings into the centralized database.
  • Assisted in training new hires on proper techniques and protocols for efficient water meter reading operations.

Meter Reader

City of Palo Alto
05.2010 - 05.2014
  • Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
  • Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
  • Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.

Meter Reader

PG&E
10.2006 - 02.2010
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
  • Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
  • Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.

Education

No Degree - General Studies

Ohlone College
Fremont, CA

High School Diploma -

Newark Memorial High School
Newark, CA
06.1990

Skills

  • Maintenance and repairs
  • Troubleshooting skills
  • Hand and power tools
  • Water Meter Knowledge
  • Data Collection
  • Flow Testing

Certification

  • T2 State of California state water resource board expires 1/1/2026 #39023
  • D2 State of California state water resource board expires 11/1/2027 #43121

Timeline

Water Meter Mechanic

Sjwater
09.2019 - 08.2024

Water Meter Reader

Sjwater
05.2014 - 09.2019

Meter Reader

City of Palo Alto
05.2010 - 05.2014

Meter Reader

PG&E
10.2006 - 02.2010

No Degree - General Studies

Ohlone College

High School Diploma -

Newark Memorial High School

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Erick Miller