Erick Montepeque
Van Nuys,CA
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Corporate Development Representative
Rustoleum
Los Angeles, CA
10.2022 - Current
- Provided customer service by answering product and service related questions.
- Established relationships with existing customers to promote new product or service opportunities.
- Identified needs of customers promptly and efficiently.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Monitored operations and reviewed records and metrics to understand company performance.
- Greeted customers and responded to inquiries in a timely manner.
- Determined consumer needs to provide products and services appealing to larger market.
- Established positive relationships with customers through effective communication techniques.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Built relationships, earning client trust through listening to drive sales.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Utilized broad knowledge to recommend solutions to potential customers.
Sales Representative
Behr Paint
Woodland Hills, CA
01.2022 - 10.2022
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Developed key customer relationships to increase sales.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Adhered to company initiatives and achieved established goals.
- Reviewed monthly performance against targets set by management team.
- Greeted customers to determine wants or needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Generated new sales leads through cold calling and networking activities.
- Created successful strategies to develop and expand customer sales.
- Conducted market research to identify potential customers and their needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified opportunities for cross-selling additional products and services.
- Placed special orders or called other stores to find desired items.
Customer Service Leader
Dunn-Edwards
Santa Clarita, CA
06.2019 - 12.2021
- Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Collaborated with other departments in order resolve complex technical or product-related issues reported by customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Made certain associates adhered to schedules to achieve service goals.
- Assisted with recruiting and hiring perspective candidates.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Developed customer service strategies to ensure customer satisfaction and loyalty.
- Provided top quality control and eliminated downtime to maximize revenue.
- Located products through extensive researching and arranged for drop shipments for items located at different facilities.
- Attended job training to sharpen skills and keep informed of new products.
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
- Created reports summarizing key performance metrics for the management team.
Education
Some College (No Degree) -
Los Angeles Valley College
Van Nuys, CASkills
- Customer Support
- Sales Reporting
- Cross-Functional Team Development
- Market Intelligence
- Lead Prospecting
- Sales Support
- Business Development
- Client Service
- Staff Training
- Strategic Direction
- Sales Expertise
- Customer Relations
- Product Promotions
- Business Growth and Retention
Languages
Spanish
Native/ Bilingual
Timeline
Corporate Development Representative
Rustoleum
10.2022 - Current
Sales Representative
Behr Paint
01.2022 - 10.2022
Customer Service Leader
Dunn-Edwards
06.2019 - 12.2021
Some College (No Degree) -
Los Angeles Valley College