Erick Montesinos
San Juan Capistrano,USA
Summary
Mastered new skills efficiently to support project objectives.
Exercised patience while guiding clients through complex processes to ensure understanding.
Cultivated a proactive approach to planning, ensuring alignment with organizational goals.
Overview
3
3
years of professional experience
Work History
Delivery Driver
FedEx
12.2023 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Managed route planning to optimize delivery schedules and reduce downtime.
- Maintained accurate records of deliveries, including tracking information and customer signatures.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Costumer Service Representative
Chevron
05.2023 - 12.2023
- Managed customer interactions to facilitate smooth transactions and deliver comprehensive product and service information. Actively listened to customer inquiries and addressed concerns effectively. Oversaw payment processing and ensured prompt resolution of customer complaints and inquiries.
- Oversaw cash management processes to optimize financial operations. Coordinated with team members to ensure accurate handling of monetary transactions. Implemented best practices for cash flow management to enhance operational efficiency.
Kitchen Help
Panda Express
02.2023 - 12.2023
- Oversaw kitchen operations by managing dishwashing and food preparation timelines. Maintained high standards of cleanliness and organization in kitchen and dining spaces. Facilitated customer service by addressing order inquiries and ensuring satisfaction.
Education
High school - undefined
Universidad autónoma Veracruz
Cuernavaca, Mor.09.2016
Skills
Oversaw the implementation of Microsoft Office applications to enhance team productivity Guided colleagues in leveraging advanced features of Word and Excel for improved document management Facilitated training sessions on Office tools to elevate overall team efficiency
Managed cash handling operations to maintain financial integrity and security
Crafted and presented meals to enhance dining experiences and customer satisfaction
Oversaw daily cash handling operations to ensure accuracy and compliance Trained new cashiers on best practices for customer service and transaction processing Implemented strategies to enhance customer satisfaction and streamline checkout procedures
Performed routine cleaning tasks to ensure safe and welcoming spaces for occupants and visitors
Oversaw daily retail operations to enhance customer experience and drive sales growth Mentored team members to improve product knowledge and customer service skills Implemented strategies to optimize inventory management and reduce stock discrepancies
Implemented strategic time management techniques to streamline operations
Developed and implemented effective merchandising plans to optimize customer experience and support retail operations
Managed inventory control systems to support efficient supply chain operations
Facilitated effective team collaboration and operational efficiency to enhance customer service
Implemented processes to support organizational goals and improve productivity
Led initiatives to identify upselling opportunities that enhanced customer experiences Developed training programs for team members to improve upselling techniques and customer engagement Analyzed customer feedback to refine upselling strategies and drive revenue growth
Languages
Spanish - Fluent
English - Expert
Timeline
Delivery Driver
FedEx
12.2023 - Current
Costumer Service Representative
Chevron
05.2023 - 12.2023
Kitchen Help
Panda Express
02.2023 - 12.2023
High school - undefined
Universidad autónoma Veracruz