Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERICK MORTERA

Chicago,IL

Summary

Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Shift Leader with 15 years in the food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Maintenance/Housekeeping Supervisor

Fargo Hcc
02.2021 - 07.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, and drying
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for residents rooms and common areas.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Placed orders for housekeeping supplies and residents toiletries.

Pantry Supervisor

Rosebud
09.2018 - 08.2020
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Controlled food costs and managed inventory.

Shift Leader

Taylor Gourmet
11.2017 - 07.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Assistant Manager

Chipotle Mexican Grill
05.2004 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Education

GED -

City Colleges of Chicago-Harry S Truman College
Chicago, IL
06.2014

Skills

    Fluent in English and spanish

    Proficient in computer programs such as microsoft World

    Company programs: Aloha manager, Ers solutions, menu link

    Proficient in food service industry

Certification

  • Food sanitation certificate
  • liquor license

Timeline

Maintenance/Housekeeping Supervisor

Fargo Hcc
02.2021 - 07.2023

Pantry Supervisor

Rosebud
09.2018 - 08.2020

Shift Leader

Taylor Gourmet
11.2017 - 07.2018

Assistant Manager

Chipotle Mexican Grill
05.2004 - 03.2015

GED -

City Colleges of Chicago-Harry S Truman College

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ERICK MORTERA