Erick Navarro
La Mesa,CA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Bartender
Sun Outdoors San Diego Bay
Chula Vista, California
07.2021 - Current
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
Hot Shot Driver
Interstate Batteries
San Diego, California
02.2020 - 07.2021
- Investigated problems that occurred during delivery process such as damaged goods or late arrivals.
- Maintained accurate records of trips, including delivery times, distances traveled, fuel costs, and any problems encountered.
- Inspected trucks before each trip to ensure proper functioning of brakes, lights, tires, mirrors, and other essential components.
- Assisted with unloading goods when needed using appropriate equipment such as pallet jacks or dollies.
- Kept up-to-date logs detailing miles driven, hours worked, rest periods taken.
- Loaded and delivered goods in a timely manner to designated locations using hot shot truck.
Service Manager
Souplantation & Sweet Tomatoes
San Diego, CA
07.2012 - 02.2020
- Trained new employees on the use of customer relationship management software systems.
- Conducted performance reviews and provided constructive feedback to staff members.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created standard operating procedures for all service functions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Motivated and supported employees to maintain low turnover.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
Education
Point Loma High School
San Diego, CaliforniaSkills
- Inventory management
- Customer service
- Bilingual
- Leadership skills
- Self modivated
- Multi tasking/ Time Management
Languages
Spanish
Professional
Timeline
Bartender
Sun Outdoors San Diego Bay
07.2021 - Current
Hot Shot Driver
Interstate Batteries
02.2020 - 07.2021
Service Manager
Souplantation & Sweet Tomatoes
07.2012 - 02.2020
Point Loma High School
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