Erick Niebla

Dynamic and results-oriented Customer Service Representative with extensive experience at Conduent. Excelled in problem-solving and critical thinking, enhancing customer satisfaction and efficiency. Proficient in CRM software and Microsoft Office Suite, I significantly improved call management processes. Skilled in both technical support and customer care, consistently achieving high customer service ratings. Knowledgeable and dedicated customer service professional with extensive experience in costumer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.