Erick Nunez
Waco,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Customer Support Specialist
ABC Insurance Services
Waco, Texas
01.2022 - 10.2025
- Assisted customers with policy inquiries and coverage options.
- Resolved customer complaints through effective communication and problem-solving.
- Processed claims efficiently while adhering to company protocols and guidelines.
- Maintained accurate records of customer interactions in CRM software.
- Educated clients on policy features and benefits to improve understanding.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Warehouse Operations & Customer Service Associate
Central Distribution Warehouse
Waco, Tx
06.2017 - 06.2020
- Assisted co-workers with inquiries and product selection at a distribution warehouse.
- Processed orders efficiently using warehouse management systems and tools.
- Handled returns and exchanges, ensuring customer satisfaction and compliance.
- Unloaded trucks with efficiency
Education
Connally High School
Waco, TxSome College (No Degree) - Computer Science
McLennan Community College
Waco, TXSkills
- Customer relationship management
- Policy analysis
- Claim processing
- CRM software
Languages
English
Native/ Bilingual
Timeline
Customer Support Specialist
ABC Insurance Services
01.2022 - 10.2025
Warehouse Operations & Customer Service Associate
Central Distribution Warehouse
06.2017 - 06.2020
Connally High School
Some College (No Degree) - Computer Science
McLennan Community College