Erick Ochoa
Austin
Summary
Data-driven professional with a robust background in data analysis, Salesforce support, and business intelligence. Proficient in Python, SQL, and Tableau, with expertise in data visualization and process optimization. Seeking a data analyst role to leverage technical skills and analytical acumen in a dynamic tech environment.
Overview
4
4
years of professional experience
Work History
Corporate Data Integrity Specialist
USI Insurance
Austin
12.2024 - Current
- Merge and reconcile duplicate accounts and contacts to improve reporting, segmentation, and workflow reliability.
- Deactivate customer user accounts for client organizations, ensuring accurate access removal, and maintaining clean system permissions as users depart.
- Enrich and standardize records by adding NAICS codes, and correcting missing or inconsistent data.
- Monitor and respond to DIT requests submitted by Sales and Marketing, ensuring that issues are triaged and resolved quickly.
- Act as a quality checkpoint for CRM updates, supporting various teams who rely on accurate data to drive decisions.
Data Processing Specialist
Internal Revenue Service, IRS
Austin
01.2024 - 12.2024
- Accurately processed taxpayer data using ISRP software, adhering to stringent IRS metric standards.
- Managed and classified 70 types of forms across 7 document programs, ensuring compliance with IRS guidelines.
- Provided support to team members on document classification and IRS data processing protocols.
- Collaborated with cross-functional teams to enhance data processing workflows and resolve discrepancies.
- Maintained detailed records and documentation of data processing activities for review purposes.
Salesforce Support Analyst
Q2
Austin
02.2022 - 08.2023
- Owned the Salesforce support queue, resolving issues from the Sales, Marketing, Implementations, Customer Success, and Development teams.
- Troubleshot workflows, validation rules, permissions, and record-level behavior across Sales Cloud and Service Cloud.
- Created and updated configuration components, including report types, custom fields, custom objects, process builders, workflow rules, and validation rules, under senior admin guidance.
- Managed user access, profiles, permission sets, and sharing rules to keep the environment secure and functioning smoothly.
- Supported data migration and data cleansing projects, including importing, updating, and validating large datasets.
- Tested changes in QA environments, documented findings, and ensured clean deployments into production.
- Maintained and supported third-party integrations such as DocuSign, Mavenlink, Conga, and 6sense, coordinating with vendors when needed.
- Reduced workload for senior Salesforce administrators by over 60% within six months by taking ownership of recurring support issues and standardizing resolution steps.
Education
Associate of Applied Science - Computer Information Technology
Austin Community College
Austin, Texas, TX12-2021
Skills
SQL (queries, joins, views)
Python (NumPy, Pandas, Matplotlib, Seaborn)
Data Cleaning & Transformation
Data Validation
Record Deduplication
Data Mapping
ETL Concepts
Tableau (Visualization)
Snowflake (Views, Querying)
Office 365 (Teams, Excel, SharePoint)
Web Conferencing Platforms (WebEx, Google Meet, Zoom)
Customer Service
Team Collaboration
Written and Verbal Communication
Problem Solving
Attention to Detail
Process Improvement
Timeline
Corporate Data Integrity Specialist
USI Insurance
12.2024 - Current
Data Processing Specialist
Internal Revenue Service, IRS
01.2024 - 12.2024
Salesforce Support Analyst
Q2
02.2022 - 08.2023
Associate of Applied Science - Computer Information Technology
Austin Community College