Erick Orellana
Montgomery,AL
Summary
Dynamic professional with a proven track record at Cucos Mexican Cafe, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through effective decision-making and time management. Skilled in maintaining high-quality service delivery, ensuring a professional and safe environment for both employees and patrons.
Overview
9
9
years of professional experience
Work History
Manager
Cucos Mexican Cafe
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cook
Little Donkey
02.2021 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Drive Thru Cashier
Schlotzsky's Deli
08.2019 - 08.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Volunteer
Montgomery Cancer Center
05.2018 - 08.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Bust Boy
Cucos Mexican Cafe
01.2016 - 08.2019
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Bachelor of Science - Economics
University of Alabama At Birmingham
Birmingham, AL12-2025
High School Diploma -
Saint James High School
Montgomery, AL12-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Professional Working
Timeline
Manager
Cucos Mexican Cafe
08.2023 - Current
Cook
Little Donkey
02.2021 - 06.2023
Drive Thru Cashier
Schlotzsky's Deli
08.2019 - 08.2020
Volunteer
Montgomery Cancer Center
05.2018 - 08.2019
Bust Boy
Cucos Mexican Cafe
01.2016 - 08.2019
Bachelor of Science - Economics
University of Alabama At Birmingham
High School Diploma -
Saint James High School
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