Erick Palma Solano
San Pablo,Heredia
Summary
I'm a professional with knowledge in Cloud Operational Support, Configuration Management and DevOps. I've been always of top in responsibility, honesty and efficiency. I've demonstrated strong organizational and communication skills with the people I work with, including customers. I've always loved to make people life easier, automating processes, simplifying codes and monitoring production systems that are hosted in the Cloud, either AWS or GCP.
I'm a person that's being known because of my fast and efficient way to learn anything I get into. So I'm aware in technology we face innovations every single day, and I am always eager to learn from others and improve my personal and professional skills.
Overview
14
14
years of professional experience
Work History
Boss Assistant
Computing Science School, Universidad de Costa Rica
01.2012 - 01.2013
- Technical support in the Boss’ Office, organizing files, teaching other people how to use some computing tools and programming low-end Java programs which helped to store important data from students in a DataBase.
Computing assistant
Vicerrectoría de Docencia, Universidad de Costa Rica
01.2015
- Bring technical support to office workers, client service, programming low-end Java programs to improve the jobs automation. Worked with Windows Server, helped the boss with different tasks that included programming and computing knowledge.
Student
Organization for Tropical Studies (OTS) of Costa Rica
01.2015
- The Organization for Tropical Studies (OTS) of Costa Rica needed a layered, web based C# application to organize products in an inventory, also a web that could help to manage all the employees, all the clients, bills. An application that could be used in all OTS offices. I worked with C# in Visual Studio, used Selenium IDE Plugins for Firefox to specific test cases.
Configuration Manager
Sistemas Galileo/PFC TI
12.2015 - 08.2019
- Developed and maintained configuration management plans to ensure project alignment.
- Coordinated with cross-functional teams to streamline configuration processes.
- Implemented version control systems to enhance accuracy in documentation.
- Analyzed configuration data to identify discrepancies and recommend solutions.
- Led training sessions for staff on new configuration tools and best practices.
- Managed relationships with vendors involved in configuring hardware or software components, ensuring timely delivery of required products or services.
Senior Operations Engineer
Transunion GCC Costa Rica
09.2019 - 11.2025
- Led cross-functional teams to streamline operations and enhance process efficiency.
- Implemented innovative solutions to improve system performance and reduce downtime.
- Developed and maintained operational documentation for consistency and compliance.
- Collaborated with IT teams to optimize software tools for enhanced productivity.
- Provided technical support for AWS/GCP services, troubleshooting issues and ensuring customer satisfaction.
- Assisted in deploying and managing cloud infrastructure using AWS tools such as EC2, S3, EMR,AuroraSQL, Redis,etc.
- Technical support in GCP Services for the multi regional platform.
- Provided technical support for cloud-based applications and services, resolving user issues efficiently.
- Developed automated scripts to optimize routine tasks, reducing response times for support requests.
- Implemented CI/CD pipelines using Jenkins to streamline deployment processes.
- Monitored system health and performance metrics, ensuring operational reliability and uptime.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Maintained version control systems like Git for seamless collaboration among developers and engineers during project lifecycles.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
Education
Bachelor - computing and informatics engineering
Universidad De Costa Rica
San Jose, Costa Rica01.2015
Bachelor high school degree - undefined
Centro Educativo Adventista de Costa Rica
San Jose, Costa Rica01.2010
Skills
- Incident management
- Performance optimization
- Monitoring and logging
- Continuous integration
- Linux administration
- Troubleshooting
- DevOps principles
- Continuous deployment
- Version control
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Windows operating system
- Configuration management
- JIRA
- Amazon web services
- Google cloud platform
- Gitlab/Jenkins CI/CD
- Multitasking
- Excellent communication
- Programming languages: java, C#, net, Python,C,Bash
- Databases knowledge: MySQL, Microsoft SQL Server, PostgreSQL, etc
- Ansible/Terraform support knowledge
Languages
Spanish: Native
English: Advanced
Timeline
Senior Operations Engineer
Transunion GCC Costa Rica
09.2019 - 11.2025
Configuration Manager
Sistemas Galileo/PFC TI
12.2015 - 08.2019
Computing assistant
Vicerrectoría de Docencia, Universidad de Costa Rica
01.2015
Student
Organization for Tropical Studies (OTS) of Costa Rica
01.2015
Boss Assistant
Computing Science School, Universidad de Costa Rica
01.2012 - 01.2013
Bachelor high school degree - undefined
Centro Educativo Adventista de Costa Rica
Bachelor - computing and informatics engineering
Universidad De Costa Rica