Erick Pesantez

• Client Relationship Management: Built and maintained strong relationships with clients, providing personalized financial solutions tailored to their unique needs and goals.
• Performance Monitoring: Regularly assessed team performance through key metrics, providing constructive feedback and implementing improvement plans as necessary to ensure consistent achievement of objectives.
• Financial Education Advocacy: Conducted seminars and workshops to educate individuals and families on financial literacy, empowering them to make informed decisions about their financial futures.
• Client Satisfaction: Achieve a client satisfaction rate of at least 90%, reflecting a strong commitment to exceptional service and client-centric solutions.

• Due to the distance of in between jobs which were more than 1 job a day most of the time I personally delivered the materials to maintain workflow.
• Supervised and coordinated daily operations including scheduling, material management, and on-site project oversight.
• Ensure proper inventory management, including tracking stock levels, ordering materials, and ensuring timely deliveries to job sites.
• Played a key role in scaling operations to support a growing customer base without compromising service quality.
• Resolved operational issues quickly and effectively, maintaining smooth project progression and customer satisfaction.

As a job site supervisor I was responsible for overseeing the day-to-day activities of the flooring installations and dry wall installation that were being made. Made sure all regulations of OSHA were met on job site.

• Resolved operational issues quickly and effectively, maintaining smooth project progression and customer satisfaction.
• Prepared subfloors with other co workers by cleaning, leveling, and removing existing flooring materials.

• Operated hand and power tools safely and efficiently, including saws and nailers.
• Prepared subfloors by cleaning, leveling, and removing existing flooring materials.

As a Flooring Laborer, I assisted with the preparation, installation, and finishing of various flooring types including hardwood, laminate, vinyl, and tile. I supported lead installers on job sites, maintained tools and equipment, and ensured work areas were safe and clean, contributing to high-quality installations and customer satisfaction.

• Prepared subfloors by cleaning, leveling, and removing existing flooring materials.
• Supported flooring installation teams by cutting materials to size, laying underlayment, and aligning flooring pieces.
• Operated hand and power tools safely and efficiently, including saws, nailers, and sanders.
• Removed debris and waste materials from job sites and properly disposed of them according to company policy.

• Removed debris and waste materials from job sites and properly disposed of them according to company policy.
• Assisted in the delivery, unloading, and staging of flooring materials and supplies at job sites.
• Prepared subfloors by cleaning, leveling, and removing existing flooring materials.