Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Portillo

Fort Lauderdale,FL

Summary

Proven leader in retail management, notably with Miami Heat Store, adept at enhancing customer satisfaction and streamlining operations for efficiency. Excelled in relationship building and merchandise display, achieving significant improvements in customer engagement and operational workflow. Skilled in order management and fostering team performance, consistently driving growth and positive outcomes.

Overview

5
5
years of professional experience

Work History

Retail Sales Supervisor

Miami Heat Store
01.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Sales Associate

Advanced Auto Parts
01.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Felix Varela Senior High School
Miami, FL
05.2019

Skills

  • Order Management
  • Relationship building and management
  • Goals and performance
  • Customer Relationship Building
  • Merchandise Display
  • Store maintenance

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Retail Sales Supervisor

Miami Heat Store
01.2022 - Current

Sales Associate

Advanced Auto Parts
01.2019 - 08.2021

High School Diploma -

Felix Varela Senior High School
Erick Portillo