Erick Respert
Project Coordinator
Snellville,GA
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Coordinator
Modern Scape Properties
10.2019 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Held construction progress and regular status meetings with project team.
- Attended 2 on-site meetings with subcontractors and clients per month.
- Consulted with clients to define objectives and develop scopes.
- Managed commercial construction projects by working effectively with subcontractors, engineers and architects.
- Supervised day-to-day activities of 3-person teams of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Identified and resolved construction issues promptly to prevent delays.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Trained workers in proper methods, equipment operation and safety procedures.
Sales Manager
Lowes Home Improvement
08.2013 - 10.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Asst. Store Manager
Lowes Home Improvement
09.2006 - 08.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Zone Manager
Lowes Home Improvement
07.2004 - 08.2006
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Increased profit margin 2.4% through inventory control, cost control and increased route productivity.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for the company.
- Defined clear targets and objectives and communicated to other team members.
- Developed reports of zone performance and presented data to upper management.
- Considered and approved policies to support company initiatives and overall performance.
Education
High School Diploma -
South West DeKalb High School
Decatur, GA06.1989
Skills
- Strategic Planning
- Budget Preparation
- Problem-Solving
- Search Engine Optimization
- Team Leadership
- Detail Oriented
- Time Management
- Business Acumen
- Customer Management
- Cultural Sensitivity
- Critical Thinking
- Task Delegation
Certification
- Certified Level 3 Schluter Installer, Modern Scape Properties - 5 years
- Certified Epoxy Installer, Elite Crete - 6 years
Additional Information
I have been involved in the Construction Industry since I was 16 years old. I have been involved in literally every aspect of building a home my whole life, thanks to my uncles and father. I started out trying to run a remodeling business when I was in my early 20's but it didn't last long. I ended up getting a job at Home Depot back then. I knew I didn't want any kind of job, it had to be a job in the Construction Industry so I could indulging in what I love to do. I love People and Construction. My resume would attest to that. I also love the idea of seeing things come together whether its people or a structure. That's the reason my whole life has been dedicated to those two mentioned, People & Construction.
Timeline
Project Coordinator
Modern Scape Properties
10.2019 - Current
Sales Manager
Lowes Home Improvement
08.2013 - 10.2019
Asst. Store Manager
Lowes Home Improvement
09.2006 - 08.2013
Zone Manager
Lowes Home Improvement
07.2004 - 08.2006
High School Diploma -
South West DeKalb High School
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