Erick Rivera
Irving
Summary
Experienced Handyman with 4 years of experience in residential maintenance with sound carpentry, plumbing and electrical repair skills. 6 years of experience in supervising and leading teams. 20+ years of bilingual customer service with excellent communication and problem-solving skills. Friendly and always willing to go extra mile to deliver satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Handyman
Self-employed
11.2020 - Current
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed minor wall repair, installed drywall, and painted indoor/outdoor
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing/running electrical wires, unclogging drains, and maintaining gutters.
- Troubleshot and diagnosed problems with mechanical and electrical systems in vehicles.
Warehouse Supervisor
ArtFx/Tegra
02.2019 - 03.2020
- Supervised receiving, picking, and workplace safety
- Point of contact for the production department
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Increased our departments overall efficiency by up to 45% by creating a computer based tracking system for pull orders.
Catering Grill Cook/Server
Uncle Julio’s
06.2014 - 03.2020
- Operated and maintained charcoal grills and other cooking equipment.
- Grilled food items such as meats, poultry, shrimp, and vegetables for on-site special events.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Developed deep understanding of menu items and ingredients.
- Established and maintained productive staff relationships for positive working environments.
Escalations CSR
Alpine Access
05.2009 - 06.2014
- Processed credit card payments, negotiated payment arrangements and provided credits/allowances due to billing errors/service issues
- Resolved escalated call issues for accounts that required immediate attention
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Created and trained team members on “short cuts” for noting accounts using hotkeys.
Order Processor
Right To Know
08.2006 - 05.2009
- Processed orders for birth certificates, military records, and background checks
- Maintained continuous contact with both clients and Government agencies to ensure expedited delivery of requested documents/records
- Assisted customers by providing tracking information and resolving shipping issues.
- Developed and implemented strategies to increase efficiency in order processing.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
Bilingual Escalations CSR
Time Warner Cable
08.2003 - 08.2006
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided first level technical support for both internet and cable services
- Processed payments, set payment arrangement, noted accounts.
- Responded to customer requests for products, services, and company information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
X-Lens Photo & Video
Self-employeed
04.2001 - 02.2003
- Provided photography & video on-site services for special events
- In charge of advertising, appointment setting, sales, and delivery of finished product.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
Bilingual CSR/Qwest
Aegis Communications Group
02.1999 - 06.2001
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Increased customer retention with empathetic listening and tailored problem-solving strategies in both languages.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
- Updated account information to maintain customer records.
Bilingual CSR/Blockbuster REWARDS
Aegis Communications Group
05.1998 - 02.1999
- Mediated/resolved customer concerns regarding the Blockbuster Rewards program
- Provided “Rewards” status and negotiated credits for account errors and inconveniences when necessary
- Promoted brand loyalty through excellent rapport-building techniques when communicating with customers from diverse backgrounds.
- Answered constant flow of customer calls with minimal wait times.
Education
Graduate - Electrician And Commercial Construction
Construction Education Foundation (NCCER)
Coppell, TX05.2019
G.E.D. - General Studies
Texas Education Agency
Austin, TX12.2001
Skills
- Heavy Equipment – Overhead crane, Turret Stock Picker (TSP), Stock Picker (SP), Gas & Electric Forklift
- Software – Warehouse Management System (WMS), Enterprise Resource Planning (ERP)
- Knowledge Management System (KMS), Customer Relationship Management (CRM)
- Computer Literate – Word and Excel, 50wpm
- Hand Tools
- Household Repairs
- Blueprint Literate
- Electrical Repairs
- Safety compliance
- Bilingual: Fluent in English and Spanish- translate & transcribe
Certification
- Electrical Tradesman Training, Construction Education Foundation, Inc.- May 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Handyman
Self-employed
11.2020 - Current
Warehouse Supervisor
ArtFx/Tegra
02.2019 - 03.2020
Catering Grill Cook/Server
Uncle Julio’s
06.2014 - 03.2020
Escalations CSR
Alpine Access
05.2009 - 06.2014
Order Processor
Right To Know
08.2006 - 05.2009
Bilingual Escalations CSR
Time Warner Cable
08.2003 - 08.2006
X-Lens Photo & Video
Self-employeed
04.2001 - 02.2003
Bilingual CSR/Qwest
Aegis Communications Group
02.1999 - 06.2001
Bilingual CSR/Blockbuster REWARDS
Aegis Communications Group
05.1998 - 02.1999
Graduate - Electrician And Commercial Construction
Construction Education Foundation (NCCER)
G.E.D. - General Studies
Texas Education Agency
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