Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Rodriguez

Greensboro,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Painter

Vargas Painting
Greensboro, NC
02.2021 - Current
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
  • Repaired wall holes and scrapes.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Protected surfaces from damage and spills by using drop cloths prior to and during painting.
  • Mixed and matched paints according to customer specifications.
  • Selected proper amount and type of thinners and accelerant to be used for specific jobs.

Restaurant Waiter

Bon Chon Chicken - Sunnyvale
Greensboro, NC
04.2021 - 01.2022
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waitress

Los Chicos Mexican Restaurants
Greensboro, NC
12.2020 - 09.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Prepared specialty desserts for customers for special occasions.

Manager

Journeys Underground
Greensboro, NC
03.2016 - 01.2019
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • meet daily/ monthly/ year goals

Education

High School Diploma -

Eastern Guilford High School
Gibsonville, NC
07.2017

Skills

  • Customer Service
  • Creative Thinking
  • Customer Relations
  • Time Management
  • Willingness to Learn
  • Team Collaboration
  • Issue Resolution
  • Effective Multitasking
  • Self-Directed and Motivated
  • positive attitude
  • hard worker

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Waiter

Bon Chon Chicken - Sunnyvale
04.2021 - 01.2022

Painter

Vargas Painting
02.2021 - Current

Waitress

Los Chicos Mexican Restaurants
12.2020 - 09.2021

Manager

Journeys Underground
03.2016 - 01.2019

High School Diploma -

Eastern Guilford High School

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Erick Rodriguez