Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Certification
Timeline
Generic

Erick Rodriguez

Oklahoma City,OK

Summary

Determined individual proficient in utilizing variety of physical therapy modalities to treat pain, improve mobility and restore function. Skilled in patient education to help individuals understand diagnosis and treatments. Advises and supports patients and families on issues related to physical rehabilitation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Clif Fitness
08.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Maintained close contact with customers to provide updates on issues or service requests.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.

Whole Foods Lead Shopper

Whole Foods Market Inc
09.2021 - 10.2021
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Selected best-quality perishable items such as meat and produce.
  • Demonstrated speed and accuracy in order item selection.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Amazon Warehouse Associate

Amazon
07.2021 - 09.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Performed inventory control, such as counting, and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 100+ pounds.

Physical Therapy Technician

Physical Therapy Central
01.2021 - 08.2021
  • Maintain the safety of the patient at all times by providing. Patient supervision
  • Always worked hand-to-hand with the Physical Therapists to successfully treat patients
  • Kept the gym/treatment rooms clean
  • Prepared patients to meet with physical therapists.
  • Monitoring patient's tolerance to the exercises Instruct and educate patients regarding the appropriate exercise form/technique, preventive health measures, and Home Exercise Programs
  • Maintain an open line of communication with the Physical therapist concerning the treatment of their patients
  • Performed therapy interventions utilizing standard physical therapy techniques and skills.
  • Conferred with other health care staff to enhance rehabilitation or maintenance of function.
  • Taught patients how to live within limits of capabilities and celebrated successes.
  • Educated patients on proper body mechanics and injury prevention to avoid risk of re-injury.
  • Always inform the therapist of any change in status or patient concerns
  • Have a great understanding of each modality so that you can answer basic patient questions
  • Knowledge on how to operate Electrical Muscle Stimulation
  • I am responsible for administering the modalities with patients, ALWAYS direct patients to PTs to answer detailed questions or concerns
  • Executed interventions of modalities or exercise as directed by therapist or assistant.
  • Reviewed current literature and research to update and revise educational components.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Properly trained on each procedure and will need to know them thoroughly prior to working with patients

Physical Therapy Trainer Assistant

Kinito Physical Therapy| Loren McElroy LLC
08.2019 - 01.2021
  • Supervision & Observations of clients/patients
  • Hands-on assistant of Therapy
  • Assist Physical Therapist with ideas of implementation of new exercisesand/or modalities

Physical Therapy Aide

Andiamo Physical Therapy
01.2020 - 08.2021
  • Supervision & Observations of clients/patients Develop new skills of biomechanics Assist Physical Therapist with ideas of implementation of new exercises and/or modalities
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enforced safety procedures with all patients.
  • Coordinated daily activities of patients to support them in their individual care programs.
  • Worked with patients from age 5 to 65+.
  • Recorded patient status in progress notes.
  • Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.
  • Communicated with Physical Therapist to provide updates on patient care.
  • Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
  • Maintained care continuity through multidisciplinary teamwork and collaboration.

Prime Shopper

Whole Foods Amazon
04.2019 - 01.2021
  • Whole Foods for Amazon Prime customers
  • Knowledge on choosing the best product for the customers
  • Tracked Inventory of the items we use to pack the groceries, brown sacks, silver-lining sacks and frozen sacks
  • Interacted with customers to deliver their packages in and out of the store Trainer: Taught new-comers
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Selected best-quality perishable items such as meat and produce.
  • Reported order discrepancies to team leader or other manager.

Exercise Nutrition Research

Southern Nazarene University School Of Kinesiology
10.2018 - 10.2021
  • Researched “The Benefits of following a Ketogenic Diet” Biology) Ketogenic Product Research: “Keto Bomb” by BPI Sports (Biology)
  • Participated in research Does Weight Training Affect Blood Pressure (2021) Jason Coles CSCS

Choir and Musical Assistant

Southern Nazarene University School Of Music
08.2018 - 12.2020
  • Conducted rehearsals to keep performers prepared for performances.
  • Attended regular practices and private lessons to hone skills.
  • Handled requests for specific musical selections.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.

Solution Specialist

Cricket Wireless
06.2018 - 04.2019
  • Conducted troubleshooting and diagnostic procedures on customer devices.
  • Scheduled appointments for further services.
  • Inspected products as part of adherence to quality standards.
  • Developed filing and storage systems for patient charts and records to increase accessibility.
  • Recommended new products and services to customers.
  • Answered customer questions about billing, account issues and upgrade possibilities.
  • Managed diverse projects and resolved complex issues to support timely completion.
  • Provided top product quality control and inspection, eliminating downtime to maximize revenue.

Cook/Make Table & Shift Leader(Assist. Manager)

Peter Piper's Pizza
04.2017 - 06.2018
  • Took and processed over customer orders.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Operated grills, fryers and ovens to cook food items.
  • Trained and assisted new kitchen staff members.

Triage Tech

Manos Juntas
10.2016 - 01.2018
  • Checked and recorded the patient's pulse, blood sugar levels, blood pressure, etc for the Nurse's and Doctor's use.
  • Arranged Medicine for patients
  • Translator for current and new patients and the professionals on the floor (Spanish to English vice versa)
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Suggested appropriate disposition to acting physicians based on assessment.
  • Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
  • Translated documents Spanish to English for Physician's use
  • Repeated and restructured complex translations to optimize understanding.

Education

Diploma -

U.S. Grant High School
Oklahoma City, OK
05.2018

Some College (No Degree) - Kinesiology

Southern Nazarene University
Bethany, OK

Skills

  • Goal-oriented
  • Cash handling
  • Self-sufficient
  • People-oriented
  • Muscle Performance
  • Customer service
  • Interpersonal communication
  • Works efficiently under pressure
  • New Hire Training
  • First Aid
  • Therapeutic Exercises
  • Patient Service
  • HIPAA Requirements
  • Proficient in Excel, Word, PowerPoint
  • Progress Monitoring
  • Emergency Response
  • Medical Terminology
  • Patient Care
  • Maintenance Reports
  • Inventory and Supply
  • Time Management
  • Problem-Solving
  • Critical Thinking
  • Scheduling
  • Retail Store Support

Accomplishments

  • SNU Vocal/Soloist Scholarship 2018/2020
  • SNU Endowed Scholarship 2018/2021
  • Been Promoted from Team Member to Shift Lead in Peter Piper Pizza, Whole Foods
  • Supervised team of 25+ staff members Whole Foods Amazon


Additional Information

  • Honors/Awards , Soloist (Voice) Scholarship from SNU chair of Music (2018-19) &(2021-2022) SNU Achievement Academic Scholarship (2018-22) Angel Scholarship (2019-20) Nazarene Scholarship (2018-22) Endowed Scholarship (2019-20)

Languages

Spanish
Native or Bilingual

Certification

  • First Aid/CPR Certified

Timeline

Front Desk Clerk

Clif Fitness
08.2022 - Current

Whole Foods Lead Shopper

Whole Foods Market Inc
09.2021 - 10.2021

Amazon Warehouse Associate

Amazon
07.2021 - 09.2021

Physical Therapy Technician

Physical Therapy Central
01.2021 - 08.2021

Physical Therapy Aide

Andiamo Physical Therapy
01.2020 - 08.2021

Physical Therapy Trainer Assistant

Kinito Physical Therapy| Loren McElroy LLC
08.2019 - 01.2021

Prime Shopper

Whole Foods Amazon
04.2019 - 01.2021

Exercise Nutrition Research

Southern Nazarene University School Of Kinesiology
10.2018 - 10.2021

Choir and Musical Assistant

Southern Nazarene University School Of Music
08.2018 - 12.2020

Solution Specialist

Cricket Wireless
06.2018 - 04.2019

Cook/Make Table & Shift Leader(Assist. Manager)

Peter Piper's Pizza
04.2017 - 06.2018

Triage Tech

Manos Juntas
10.2016 - 01.2018

Diploma -

U.S. Grant High School

Some College (No Degree) - Kinesiology

Southern Nazarene University

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Erick Rodriguez