Erick Rodriguez
Ontario,CA
Summary
I'm a Highly-motivated individual with a strong desire to take on new challenges and with management skills. I have a Strong worth ethic, adaptability and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented team player with strong organizational skills and the Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
TACWM
09.2022 - Current
- Trained employees on duties, policies and procedures.
- Interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Handled customer complaints and concerns, provided a mutual beneficial solution.
- Prepared staff work schedules and assigned team members to specific Positions.
- Managed inventory levels and Delegated work to staff, setting priorities and goals.
Car Wash Attendant
Prime Wash Express Car Wash
09.2021 - 08.2022
- Greeted each customer and informed each customer about pricing, including promotional and membership information.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance.
- Monitored operations and stopped machines or notified supervisors when malfunctions occurred.
- Cleaned and organized car wash site as needed.
- Handled cash and credit card payments.
Shift Leader
Epic Wings N Things
12.2020 - 09.2021
- Educated customers about offerings, promotions and sales on specific menu items.
- Answered customer questions and provided information when requested.
- Operated cash register/POS system to receive payments by cash, and credit card.
- Maintained positive working relationship with fellow staff and management.
- Supervised and assisted employees to increase productivity and customer service levels.
Cashier
Farmer Boys Restaurant
06.2019 - 12.2020
- Handled cash and credit card payments, issued receipts and provided change.
- Completed daily tasks such as cleaning and organizing
- Worked closely with back of house staff to ensure orders were right
- Answered customer questions and informed customers on menu items.
Education
High School Diploma -
Chaffey High School
Ontario05.2021
Associate Degree For Transfer - Business Administration (Currently Enrolled)
Chaffey College
Chino Skills
- Supervision and Training
- Hiring and Onboarding
- Customer Service Management
- Employee Motivation
- Budget Control
- Team Leadership
- Decision Making
- POS Systems
- Cash Handling
- Customer Service
- Cleaning and Organizing
- Customer Relations
- Inventory Management
Certification
- Sexual Harassment Training Certification
- Food Handlers Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Elementary
Timeline
General Manager
TACWM
09.2022 - Current
Car Wash Attendant
Prime Wash Express Car Wash
09.2021 - 08.2022
Shift Leader
Epic Wings N Things
12.2020 - 09.2021
Cashier
Farmer Boys Restaurant
06.2019 - 12.2020
High School Diploma -
Chaffey High School
Associate Degree For Transfer - Business Administration (Currently Enrolled)
Chaffey College
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