Erick Rolon
Kissimmee,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Operation Manager
Floor and Decor
Casselberry
04.2023 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured adherence to safety protocols throughout all operational processes.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Store Manager
Advance Auto Parts
Orlando, FL
05.2016 - 04.2023
- Established customer service standards and monitored staff compliance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed relationships with suppliers to negotiate better prices.
Education
Automotive Mechanic
Mech Tech
Puerto Rico05-2016
High School Diploma -
Juann Quirrindongo Morrell
Puerto Rico 05-2012
Skills
- Root-cause analysis
- Sales forecasting
- Team leadership
- Inventory management
- Team building
- Customer service
- Operational efficiency
- Team building and leadership
- Delegating work
Timeline
Operation Manager
Floor and Decor
04.2023 - Current
Store Manager
Advance Auto Parts
05.2016 - 04.2023
Automotive Mechanic
Mech Tech
High School Diploma -
Juann Quirrindongo Morrell
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