Erick Rosales
Los Angeles,CA
Summary
Proven leader with extensive experience in customer service management and problem-solving, notably at Lids. Excelled in team leadership, driving employee training, and enhancing customer satisfaction through effective communication and organizational skills. Achieved significant improvements in store operations and customer relations, ensuring smooth and efficient store functioning.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Lids
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cable Technician
PSG Contractor
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
Sales Associate / Assistant Manager
T-Mobile
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Specialist
Spectrum
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Key Holder
AT&T
06.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Fairfax High School
2003
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Team motivation
Languages
Spanish
Professional Working
Timeline
Key Holder
AT&T
06.2024 - Current
Store Manager
Lids
Cable Technician
PSG Contractor
Sales Associate / Assistant Manager
T-Mobile
Sales Specialist
Spectrum
Los Angeles City College
High School Diploma -
Fairfax High School
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