Erick Rosas
Manteca,CA
Summary
Dynamic contributor at Goodwill Industries of San Joaquin, recognized for driving customer satisfaction and optimizing operational workflows. Proven expertise in cashier operations and material handling led to notable improvements in sales performance and efficiency metrics. Strong team collaboration skills combined with a customer-centric approach have consistently surpassed performance benchmarks while maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Cashier Assistant /Donation Attendant
Goodwill Industries of San Joaquin
Manteca, CA
02.2019 - 11.2024
- Welcomed customers, offering assistance to help find store items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Greeted customers and provided assistance in locating items.
- Returned carts and baskets to entryways to keep store spaces and aisles neat.
- Greeted customers promptly and responded to questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided donors with information about the organization's mission and services.
- Verified donor eligibility for tax-deductible contributions.
- Offered donors assistance in unloading and carrying donations from vehicles.
- Assisted with customer requests and answered questions to improve satisfaction.
Package Handler
UPS Lathrop HUB~LAHCA
Manteca, CA
11.2018 - 12.2018
- Utilized handheld devices to track and update package status in real-time.
- Palletized boxes to increase movement and shipment efficiency.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Participated in regular safety meetings and training sessions.
- Organized packages according to type, size, destination, and other specifications.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
High School Diploma -
Becon School
San Jose, CA01-2004
Skills
- Customer-Focused Upselling
- Cashier Operations Support
- Daily Drawer Balancing
- Accurate Package Assembly
- Size Management
- Efficient Grocery Bagging
- Team-Oriented Cooperation
- Material Handling Expertise
- Work Output Standards
Accomplishments
- I was honored with a five-year service award from Goodwill industries,recognizing my dedication, consistent performance, and commitment to the organization's mission of empowering individuals and communities through sustainable initiatives."
Affiliations
- provided exceptional customer service by assisting up to more then 50 customers daily with product selection, inquiries, and transactions.
- Maintained a clean and organized sales floor, improving efficiency and customer satisfaction by 70%.
- Welcomed and assisted donors with the drop-off process, ensuring a positive and efficient experience.
- inspected and sorted donated items for quality and usability, following organizational guidelines and standards.
References
Merilyn 209- 688-0678
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Flexible work hoursCareer advancementPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsWork-life balanceQuote
Heaven knows we need never be ashamed of our tears, for they are rain upon the blinding dust of earth, overlying our hard hearts. I was better after I had cried, than before—more sorry, more aware of my own ingratitude, more gentle.
Charles Dickens
Languages
English
Native language
Interests
Financial Stability Career Growth Personal Fulfillment Social interaction opportunities for learning Contributing to society
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Assistant /Donation Attendant
Goodwill Industries of San Joaquin
02.2019 - 11.2024
Package Handler
UPS Lathrop HUB~LAHCA
11.2018 - 12.2018
High School Diploma -
Becon School
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