Summary
Overview
Work History
Education
Skills
Target Role
References
Timeline
Generic
Erick Ruiz

Erick Ruiz

Brooklyn,NY

Summary

Detail-oriented professional with extensive experience in customer service and team leadership. Proven track record of delivering exceptional service in high-pressure environments, excelling in record keeping, conflict resolution, and shift coordination. Currently transitioning into hospitality, focusing on enhancing guest satisfaction and managing front desk operations.

Overview

10
10
years of professional experience

Work History

President / HVAC Installer

Tri-City Mechanical Corp.
Miami-Dade County, FL
08.2014 - 01.2025
  • Ran a successful HVAC business, overseeing installation, maintenance, and repair of A/C systems.
  • Managed scheduling, permitting, customer service, invoicing, and technician coordination.
  • Maintained detailed operational and customer records - key for transition to audit and front desk duties.
  • Built strong communication skills through coordination with clients and local municipalities.
  • Monitored market trends and adjusted strategies accordingly.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Created a marketing plan to increase awareness of the organization's activities in the community.
  • Promoted a customer-centric approach to drive satisfaction and loyalty.
  • Determined performance goals and offered tactics for achieving milestones.

Clerk: Produce, Floral, & Seafood

Publix Supermarkets
Key Largo, FL
11.2016 - 03.2023
  • Delivered prompt, friendly service to customers in food prep and retail areas.
  • Ensured displays were stocked and clean in accordance with company standards.
  • Safely operated tools and equipment such as knives, scales, and pallet jacks.
  • Recognized for professionalism and consistent performance under pressure.
  • Handled customer complaints in a professional manner.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Upsold additional items based on customer interests and needs.

Assistant Department Manager

Publix Supermarkets
Marathon & Islamorada, FL
01.2021 - 03.2022
  • Oversaw daily operations for the produce department, ensuring product freshness and customer satisfaction.
  • Provided team leadership, trained new staff, and supported career growth among associates.
  • Handled inventory management, placed vendor orders, and maintained company records.
  • Complied with safety and sanitation protocols; ensured smooth store operations during high-traffic periods.
  • Implemented process changes to streamline sales department workflow.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed sales consultations and educated clients on products and services.
  • Directed and coordinated products, services and sales activities.
  • Resolved customer complaints regarding sales and service.

Education

General Studies -

Miami Dade College
Miami, FL
12.2016

Skills

  • Bilingual (Spanish)
  • Guest Service & Hospitality
  • Cash Handling & Reconciliation
  • Team Supervision & Staff Support
  • Conflict Resolution & Communication
  • Inventory & Record Management
  • Time Management & Shift Reporting
  • Health, Safety, and Sanitation Compliance
  • Team leadership
  • Regulatory compliance
  • Team motivation
  • Coaching and mentoring
  • Operational planning
  • Scheduling coordination
  • Strong multi-tasking
  • Meticulously detail-oriented
  • Dependable and reliable
  • Reporting and documentation

Target Role

  • Night Auditor
  • Guest Services Representative
  • Front Desk Agent

References

References available upon request.

Timeline

Assistant Department Manager

Publix Supermarkets
01.2021 - 03.2022

Clerk: Produce, Floral, & Seafood

Publix Supermarkets
11.2016 - 03.2023

President / HVAC Installer

Tri-City Mechanical Corp.
08.2014 - 01.2025

General Studies -

Miami Dade College

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