Erick Saens
Atlanta,GA
Summary
Accomplished hospitality leader with 10+ years managing high-volume restaurant operations. Expert in leading and developing teams of 100+ employees, mentoring managers, and supporting General Managers in daily operations. Skilled at workflow optimization, maintaining operational and food cost standards, and fostering a results-driven culture focused on quality, efficiency, and service excellence. Recognized for improving employee engagement, retention, and multi-unit performance.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Pappadeaux Seafood Kitchen
01.2021 - Current
- Lead and mentor multi-unit teams, including hiring, training, and developing managers and staff.
- Support General Managers with daily operations to ensure smooth, high-quality service delivery.
- Design and implement operational systems to enhance efficiency, productivity, and team performance.
- Conduct regulatory and internal audits, consistently achieving high compliance scores.
- Monitor KPIs to drive continuous improvement, operational excellence, and employee engagement.
Operations Manager
Pappasito's Cantina
06.2015 - 12.2020
- Recruited, trained, and developed front-of-house and back-of-house teams, including new managers.
- Assisted General Managers in daily operations, delegating responsibilities and fostering collaboration.
- Oversaw procurement, inventory, and food cost management, reducing costs while maintaining quality.
- Implemented training programs to improve team cohesion, engagement, and service standards.
- Ensured consistent compliance with internal policies and local regulatory requirements.
Education
Business Management
Kennesaw State University
Kennesaw, GA05-2020
Skills
- Leadership & Team Development
- Multi-unit Operations Management
- Hiring, Mentorship & Staff Training
- Operational Efficiency & Process Improvement
- Food Cost & Inventory Management
- Employee Retention & Engagement
- Customer Service Excellence
- Operations management
Languages
English
Spanish
Timeline
Senior Operations Manager
Pappadeaux Seafood Kitchen
01.2021 - Current
Operations Manager
Pappasito's Cantina
06.2015 - 12.2020
Business Management
Kennesaw State University