Erick Sandoval
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Back of House Talent Coach
Chick-fil-A
Manteca, California
12.2024 - Current
- Explained goals and expectations required of trainees.
- Demonstrated proper use of kitchen equipment, such as slicers and mixers, to trainees.
- Instructed staff in proper sanitation techniques for cleaning kitchen surfaces and utensils.
- Provided feedback to management regarding employee performance during training sessions.
- Provided coaching and guidance to employees who needed extra help mastering certain tasks or concepts.
- Resolved conflicts between staff members using effective problem solving strategies.
- Assist higher leadership in day to day kitchen operations to ensure a smooth shift
- Accurately complete Jolt checklists to ensure all food safety standards and proceedures are being met and/or exceeded
Back of House Team Member
Chick-fil-A
Manteca, California
05.2024 - Current
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Cleaned and sanitized utensils, dishes or silverware.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Segregated and removed trash and garbage to place in designated containers.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Worked closely with team members to resolve any kitchen issues swiftly, maintaining a positive work atmosphere.
Table Saw Operator
Peak Technologies
San Jose, CA
01.2023 - 03.2024
- Selected and installed saw blades according to established safety measures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Verified dimensions of finished workpieces, using measuring devices.
- Studied blueprints, templates, sample parts and specifications as guide for sawing operations.
- Adhered to safety guidelines regarding equipment operation to reduce accident risk.
- Reviewed production specifications to properly set up and calibrate machinery.
Receiving Clerk
Peak Technologies
San Jose, CA
08.2022 - 03.2024
- Maintained clean work area that adhered to strict safety standards.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Organized storage areas to maximize movement and minimize labor.
- Identified and reported inventory discrepancies to supervisor with recommendations for correction.
Event Support Team
Levi's Stadium
Santa Clara, California
07.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained composure during timed and/or high pressure situations relating to stadium events.
- Provide support to city officials and upper management.
Service Manager
Chipotle Mexican Grill
Mountain View, CA
07.2021 - 12.2021
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Kitchen Manager
Chipotle Mexican Grill
Mountain View, CA
08.2020 - 07.2021
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Crew Member
Chipotle Mexican Grill
Mountain View, CA
04.2019 - 08.2020
- Wiped down tables and equipment, swept and refilled stock.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Organized and restocked supplies to support operations and team productivity.
- Answered customer questions and took orders.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Education
High School Diploma -
Alta Vista High School
Mountain View, CA06.2020
Skills
- Relationship Building
- Workplace Safety
- Inventory Management
- Staff Training
- Forklift Certified
- Tablesaw
Languages
- Fluent Spanish speaker
References
Ron Osinek
Receiving Supervisor
Peak Technologies
(408) 476-9576
rosinek@peakfab.com
-
Rachael West
Shipping Supervisor
Peak Technologies
(408) 893-6253
rwest@peakfab.com
-
Cooper Cannon
Back of House Director
Chick-fil-A
(209) 679-8368
Timeline
Back of House Talent Coach
Chick-fil-A
12.2024 - Current
Back of House Team Member
Chick-fil-A
05.2024 - Current
Table Saw Operator
Peak Technologies
01.2023 - 03.2024
Receiving Clerk
Peak Technologies
08.2022 - 03.2024
Event Support Team
Levi's Stadium
07.2021 - Current
Service Manager
Chipotle Mexican Grill
07.2021 - 12.2021
Kitchen Manager
Chipotle Mexican Grill
08.2020 - 07.2021
Crew Member
Chipotle Mexican Grill
04.2019 - 08.2020
High School Diploma -
Alta Vista High School