Erick Serrano
Newark,NJ
Overview
5
5
years of professional experience
Work History
Employee Assistance Manager
T-mobile Limited / Retail Expertise
12.2024 - 06.2025
- Developed and implemented employee wellness programs to enhance workplace morale and productivity.
- Facilitated training sessions for staff on mental health resources and support options available.
- Collaborated with HR to create communication strategies that promote employee assistance services effectively.
- Evaluated program effectiveness through feedback surveys, identifying areas for improvement in service delivery.
T-Mobile Sales Representative
Arch Telecom
01.2024 - 05.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance satisfaction.
- Demonstrated product knowledge by effectively communicating features and benefits to drive sales.
Contruccion
General Contractor
02.2021 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Empacador
Hello Fresh
09.2020 - 10.2021
- Operated packaging machinery to efficiently prepare meal kits for distribution.
- Ensured compliance with safety protocols while handling food products.
- Collaborated with team members to streamline workflow and improve productivity.
- Conducted quality checks on packaged items to maintain high standards.
Education
Barringer High School
90 Parker St, Newark, NJ 0710406.2019
Skills
- Manejo de efectivo
- Almacenamiento
- Servicio al cliente
- Manejo de caja
- Conducción
- Liderazgo
- Mantenimiento
- Habilidades de comunicación
- Experiencia administrativa
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Employee Assistance Manager
T-mobile Limited / Retail Expertise
12.2024 - 06.2025
T-Mobile Sales Representative
Arch Telecom
01.2024 - 05.2025
Contruccion
General Contractor
02.2021 - 02.2023
Empacador
Hello Fresh
09.2020 - 10.2021
Barringer High School
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