Overview
Work History
Education
Skills
Languages
Timeline
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Erick Serrano

Newark,NJ

Overview

5
5
years of professional experience

Work History

Employee Assistance Manager

T-mobile Limited / Retail Expertise
12.2024 - 06.2025
  • Developed and implemented employee wellness programs to enhance workplace morale and productivity.
  • Facilitated training sessions for staff on mental health resources and support options available.
  • Collaborated with HR to create communication strategies that promote employee assistance services effectively.
  • Evaluated program effectiveness through feedback surveys, identifying areas for improvement in service delivery.

T-Mobile Sales Representative

Arch Telecom
01.2024 - 05.2025
  • Delivered exceptional customer service, addressing inquiries and resolving issues to enhance satisfaction.
  • Demonstrated product knowledge by effectively communicating features and benefits to drive sales.

Contruccion

General Contractor
02.2021 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Empacador

Hello Fresh
09.2020 - 10.2021
  • Operated packaging machinery to efficiently prepare meal kits for distribution.
  • Ensured compliance with safety protocols while handling food products.
  • Collaborated with team members to streamline workflow and improve productivity.
  • Conducted quality checks on packaged items to maintain high standards.

Education

Barringer High School
90 Parker St, Newark, NJ 07104
06.2019

Skills

  • Manejo de efectivo
  • Almacenamiento
  • Servicio al cliente
  • Manejo de caja
  • Conducción
  • Liderazgo
  • Mantenimiento
  • Habilidades de comunicación
  • Experiencia administrativa

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Employee Assistance Manager

T-mobile Limited / Retail Expertise
12.2024 - 06.2025

T-Mobile Sales Representative

Arch Telecom
01.2024 - 05.2025

Contruccion

General Contractor
02.2021 - 02.2023

Empacador

Hello Fresh
09.2020 - 10.2021

Barringer High School

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Erick Serrano