ERICK SERRANO
El Paso,TX
Overview
4
4
years of professional experience
Work History
Sales/Recruiting Coordinator
NCSA College Recruiting
06.2025 - 12.2025
- Make 80-100+ structured outbound calls per day to prospective student-athletes and their families from 8:30 am - 6 pm
- Educate families on our services in a clear and respectful manner, building trust early in the recruiting process
- Schedule appointments with senior sales to further evaluate needs
- Meet and/or exceed weekly and monthly sales goals that impact your earnings
Ticket Sales Intern
Lubbock Matadors Soccer Club
Lubbock, TX
09.2024 - 05.2025
- Collaborated with team members to achieve daily sales goals.
- Boosted customer satisfaction by providing friendly and efficient service during ticket sales transactions.
- Assisted patrons with event information, enhancing their overall experience and satisfaction with our services.
- Utilized company software efficiently for processing ticket sales transactions accurately.
Student Assistant
Undergraduate Writing Center
Lubbock, TX
01.2022 - 05.2025
- Excel in customer service skills.
- Commit to safeguarding the confidentiality of student information, always adhering to FERPA regulations.
- Understand the importance of adhering to established university protocols when reporting student concerns, ensuring that all incidents are documented accurately and that appropriate university departments are notified promptly.
Student Assistant
Texas Tech Athletics
Lubbock, TX
08.2022 - 05.2024
- Provided great customer service through different forms of communications.
- Worked in sales and several athletic events at the college level including football, baseball, men's basketball, women's basketball, volleyball, soccer, softball, and track and field.
- Interacted daily with people from diverse age groups, cultural backgrounds, and varying levels of familiarity with event ticketing.
- Trained new members in the ticket office in assisting them with the ins-outs of game day ticket sales.
Education
Master of Science - Sports Management
Texas Tech University
Lubbock, TX05.2025
Bachelor of Science - Sports Management
Texas Tech University
Lubbock, TX12.2023
Skills
- Customer Service
- Communication
- Leadership
- Data organization
- Administrative tasks
- Phone etiquette
- Sales proficiency
Languages
Spanish, Native or Bilingual
References
* Sava Kolev, (806) 834-0690
Assistant Director, Undergraduate Writing Center
* Matt McHugh, (312) 610-6066
Recruiting Manager, NCSA College Recruiting
* Thomas Wolf, (806) 252-0550
Digital Marketing & Operations Manager, Lubbock Matadors SC
* Whitney Stallard, (806) 834-8697
Assistant Director of Ticket Operations, Texas Tech Athletics
Timeline
Sales/Recruiting Coordinator
NCSA College Recruiting
06.2025 - 12.2025
Ticket Sales Intern
Lubbock Matadors Soccer Club
09.2024 - 05.2025
Student Assistant
Texas Tech Athletics
08.2022 - 05.2024
Student Assistant
Undergraduate Writing Center
01.2022 - 05.2025
Master of Science - Sports Management
Texas Tech University
Bachelor of Science - Sports Management
Texas Tech University