Erick Singleton
Mount Orab,OH
Summary
To seek and maintain a full-time position that offers professional challenges, growth and utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Entry Specialist
Champion Window
06.2022 - Current
- Enhanced order accuracy by meticulously reviewing and entering customer data into the system.
- Streamlined order processing time by efficiently organizing and prioritizing workload.
- Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
- Supported sales team by promptly addressing inquiries and resolving issues related to orders.
- Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Conducted regular audits of completed orders to identify any inaccuracies or inconsistencies before sending them forward in the fulfillment process.
- Processed customer orders in line with established policies and procedures.
Team Leader
Champion Window
04.2021 - Current
- Given responsibility to govern 20 other employees on my team with answering questions, solving issues and customer complaints
- Taking inbound phone calls/texts to work on jobs from completion of the installation
- Maintaining professionalism and integrity during high volume days
- Working on invoicing jobs sent to AR to gather revenue for the fiscal month
- Other tasks handed from supervisor to complete as well as coaching and mentoring new team members
- Implementing new best practices to enhance performance and development of better policies and procedures.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Operations Management Trainee
Hydro Systems Company
04.2012 - 08.2020
- Worked alongside senior team members to learn all related job tasks and roles
- Outlined and directed all new projects for employee teams
- Assisted with administrative tasks to better understand industry processes
- Increased overall team efficiency and productivity
- Assessed projected business demands and maintained adequate employee coverage
- Tracked, recorded and reported customer satisfaction data for each shift
- Decreased costs by negotiating with vendors and suppliers for better prices
- Mentored, coached and trained 10 manager-in-training team members to achieve organizational goals and sustain corporate objectives
- Ran daily reports to assess performance and make proactive adjustments
- Accomplished 3 major objectives in first year
- Helped business managers keep operations running smoothly, increase revenue and optimize processes to capitalize on industry changes
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity
- Responded to advanced issues with professional and relationship-focused approach
- Maintained efficient, high-quality services while adhering to budget limitations
- Resolved customer issues efficiently to build loyalty
- Drove profit increases by leveraging market knowledge and natural leadership talents.
Education
No Degree - Business Management
Cincinnati State Technical And Community College
Cincinnati, OH01.2020
High School Diploma -
Batavia High School
Batavia, OH06.1998
Skills
- Excellent customer service (10 years)
- Client relations
- Organizational Skills
- Data Entry Accuracy
- Computer Proficiency
- Order Processing
- Adaptability
- Attention to Detail
- Problem Solving
- Typing Speed
- Customer Service
- First Aid/CPR (8 years)
- Inventory management (10 years)
- Requirements Gathering
- Supervising experience
- Management
- Retail management
Certification
- Operations Management Training - 2017 - 2018
- Certified - Supervisor - Hydro Systems Company - 2018 - 2019
Assessments
- Retail Skills: Shelf Stocking, Highly Proficient, 08/2020
- Supervisory Skills: Motivating & Assessing Employees, Highly Proficient, 02/2019
- Basic Maintenance and Repair, Proficient, 08/2020
- Mechanical Knowledge, Highly Proficient, 08/2020
- Delivery Driver Fit, Proficient, 07/2020
- Delivery Driver, Familiar, 07/2020
- Work Motivation, Expert, 08/2020
- Work Style: Reliability, Proficient, 08/2020
- Retail Customer Service, Proficient, 08/2020
- Management & Leadership Skills: Impact & Influence, Highly Proficient, 08/2020
Additional Information
References:
Jerry Neeley
Enterprise Refreshment Solutions
513-659-2360
Matthew Swafford
Hydro Systems Company
937-386-4322
Paul Waller
Self Employed
606-782-1136
Timeline
Order Entry Specialist
Champion Window
06.2022 - Current
Team Leader
Champion Window
04.2021 - Current
Operations Management Trainee
Hydro Systems Company
04.2012 - 08.2020
No Degree - Business Management
Cincinnati State Technical And Community College
High School Diploma -
Batavia High School
- Operations Management Training - 2017 - 2018
- Certified - Supervisor - Hydro Systems Company - 2018 - 2019
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