Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Projects
Languages
Personal Information
Websites
Timeline
Generic

Erick B Solares

Bristow,VA

Summary

Dedicated Cyber Security major at NOVA Community College with hands-on experience as a Member Service Representative at Navy Federal Credit Union. Proven track record in delivering exceptional customer service, adept at resolving complex issues and enhancing client satisfaction and retention. Strong communication and problem-solving abilities, combined with composure under pressure, contribute to professional excellence. Aiming to transition expertise into the Cyber Security field to combat financial and cyber crimes effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Member Services Representative

Navy Federal Credit Union
Manassas, VA
04.2022 - Current
  • Greet each member that would walk in the door with a warm and welcoming smile, provide Excellent service consistently to each member that would walk in the door, I would assist with teller transactions such as deposits, withdrawals, transfers, and payments
  • Other duties included translating for Spanish speaking customers
  • Banker transactions were also processed by me as well, including opening new accounts, taking loan applications, wire transfers, and answering general questions
  • I have also taken over the fraud detection services for my team including making sure each team member is reporting any fraud in the branch in an email sent to me weekly, hosting meetings to update my team on recent trends regarding fraud, assisting team members in checking over deposits to ensure no fraudulent activities are taking place
  • Along with assisting my management team with document retention each month to verify each document that is kept in the branch is up to date and reviewing policy and procedure to verify we are holding document within the retention period
  • I am also in charge of the check retention as well
  • 10 checks are reviewed by me each month to ensure proper check hold times are being followed

Member Services Representative

Healthcare Systems Federal Credit Union
03.2021 - 04.2022
  • Provide Excellent service consistently to each member that would walk in the door, I would assist with teller transactions such as deposits, withdrawals, transfers, and payments
  • Other duties included translating for Spanish speaking customers
  • I also worked in the contact center answering the phone to members who had questions regarding their accounts and processing transactions like transfers or payments
  • Banker transactions were also processed by me as well, including opening new accounts, taking loan applications, wire transfers, and answering general questions

Bank Teller

Wells Fargo Bank
Warrenton, VA
02.2019 - 03.2021
  • Provide Excellent service consistently to each customer that would walk in the door, I would assist with teller transactions such as deposits, withdrawals, transfers, and payments
  • Along with taking customers in the drive thru
  • Other duties included translating for Spanish speaking customers

Sales Associate/ Commercial Driver

AutoZone
07.2018 - 01.2019
  • Consistently provide excellent customer service with each customer to ensure the job was done right the first time
  • As a sales associate I was responsible for cleaning up the store and ensuring the store was properly stocked during working hours, assist with customers as they walk in the door with any questions they could have about their vehicles and narrow down which parts they would need depending on the situation they were in
  • While working as a commercial driver I would ensure that custom orders for certain parts would be properly pack away in the work vehicles and delivered in a timely manner

Lot Porter/ Wash Bay

Country Chevrolet Reconditioning Center
Warrenton, VA
10.2017 - 03.2018
  • Consistently wash vehicles from the inside out that were brought into the reconditioning center so they can then be taken to local dealerships along the area so they may be sold
  • As a Lot Porter, I was tasked with being able to drive vehicles from the reconditioning center to other dealerships in the area or to other cities such as Leesburg and bring back other vehicles so that they may be worked on

Front Desk Associate

Holiday Inn Express
Warrenton, VA
12.2016 - 10.2017
  • Greet each guest that would enter the hotel weather or not they had a reservation, creating reservations over the phone for regular clients such as wedding parties, construction companies, etc
  • Other duties included being answering questions about the surrounding area as to what was close to hotel along with assisting guests with any issues that could arise during their stay

Ast. Manager/Kitchen

Little Caesars Pizza
Warrenton, VA
04.2013 - 07.2016
  • Assist with preparing ingredients for the day shift, preparing food during the dinner rush
  • Consistently provide excellent customer service to all customers who would walk into the store
  • Once becoming assistant manager I was tasked with assisting with day to day operations and once the store was closed my duties would include but not limited to: Collecting inventory, tallying the amount of food that had been expired and needed to be tossed, tally the amount of food that was able to be donated to the local homeless shelter, countdown each drawer to make sure the totals were correct, ensuring each dish was clean to ensure everything was ready for the day shift to begin in a timely manner

Education

associate’s degree - cyber security

Northern Virginia Community College
Manassas, VA
02.2025

High School Diploma -

Kettle Run High School
Warrenton, VA
05.2016

Skills

  • Adaptable
  • Dependable
  • Technical skills
  • Customer service
  • Accountable
  • CTR Reports
  • SAR Reports
  • BSA
  • Call center experience
  • Strong empathy
  • Complaint handling
  • MS office
  • Problem resolution
  • Adaptability
  • Information gathering
  • Verbal and written communication
  • Attention to detail
  • Report generation
  • Mobile banking technology

Certification

  • Technical Support Fundamentals, Coursera
  • Registered Notary for the State of Virginia, Registration #00283827, Expires: 08/31/28

Awards

  • Perfect attendance
  • Senior Capstone
  • Google IT Certification

References

  • Terrence Johnson, Navy Federal Credit Union Assistant Manager, 9755 Liberia Ave, Manassas, VA 20110, 1-888-842-6328, 703-424-3304
  • Michelle Prioretti, Navy Federal Credit Union, Assistant Manager, 9755 Liberia Ave, Manassas, VA 20110, 1-888-842-6328, 571-334-2732
  • Lisa Castillo, Navy Federal Credit Union, Senior Member Service Representative, 9755 Liberia Ave, Manassas, VA 20110, 1-888-842-6328, 571-264-7704
  • Diego M Cruz Downing, Navy Federal Credit Union Assistant Manager, 9755 Liberia Ave, Manassas, VA 20110, 1-888-842-6328, 703-763-9737

Projects

Senior Capstone: Remodeling the courtyard for the entire school 

Workcamp Project :Rebuilding homes for the less fortunate 

Fraud prevention: Work with team members to recognize and prevent fraudulent transaction within the branch

Languages

  • English
  • Spanish

Personal Information

Citizenship: U.S.

Timeline

Member Services Representative

Navy Federal Credit Union
04.2022 - Current

Member Services Representative

Healthcare Systems Federal Credit Union
03.2021 - 04.2022

Bank Teller

Wells Fargo Bank
02.2019 - 03.2021

Sales Associate/ Commercial Driver

AutoZone
07.2018 - 01.2019

Lot Porter/ Wash Bay

Country Chevrolet Reconditioning Center
10.2017 - 03.2018

Front Desk Associate

Holiday Inn Express
12.2016 - 10.2017

Ast. Manager/Kitchen

Little Caesars Pizza
04.2013 - 07.2016

associate’s degree - cyber security

Northern Virginia Community College

High School Diploma -

Kettle Run High School

Similar Profiles

CREATE PROFILE
Erick B Solares