Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Erick Solis

Las Vegas

Summary

Experienced professional with over 8 years in customer service. Thrives in fast-paced, high-volume environments. Consistently delivers exceptional support and builds strong client relationships. Self-motivated and adaptable, eager to apply and grow skills in a dynamic team setting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technician

Home Cleanse
12.2023 - Current
  • - Travel to various states for extended projects involving hazardous material cleanup and mold remediation
  • - Train and mentor new hires in safety protocols, company procedures, and customer service
  • - Maintain a perfect attendance and punctuality record
  • - Execute thorough mold removal treatments and site cleanups
  • - Communicate effectively with team members to solve challenges efficiently
  • - Strictly follow safety standards in all work environments
  • Operated specialized cleaning equipment to ensure thorough sanitization of residential spaces.

Front Desk Agent

Resorts World Hotel & Casino
08.2021 - 10.2023
  • - Greeted guests with professionalism and ensured smooth check-in/check-out experiences
  • - Resolved guest concerns quickly and courteously to ensure satisfaction
  • - Maintained secure and organized guest records and reservation systems
  • - Trained new front desk team members on service standards and procedures
  • - Promoted hotel services and upsold packages to maximize revenue

Technician

Mold Doctor
02.2019 - 07.2021
  • - Conducted detailed inspections of residential and commercial properties for mold and water damage
  • - Used specialized testing equipment to analyze air and surface samples
  • - Designed and implemented mold remediation strategies in line with industry standards
  • - Advised clients on mold prevention through moisture control and ventilation best practices
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Education

High School Diploma -

Morse High School
San Diego, CA
01.2016

Skills

  • - Communication & Guest Relations
  • Strong attention to detail
  • Dependable work ethic
  • - Team Leadership
  • - Problem-Solving
  • - Guest Satisfaction & Hospitality Services
  • - Documentation & Recordkeeping
  • - Computer Proficiency (Microsoft Office, Reservation Systems)
  • - Power Tool Operation & Safety
  • - Fast Learner & Adaptable in High-Volume Environments
  • Customer service
  • Multitasking and organization

Certification

  • - Hospitality Service Training - Completed
  • - Mold Remediation Training - Completed

Languages

Spanish
Native or Bilingual

Timeline

Technician

Home Cleanse
12.2023 - Current

Front Desk Agent

Resorts World Hotel & Casino
08.2021 - 10.2023

Technician

Mold Doctor
02.2019 - 07.2021

High School Diploma -

Morse High School

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