Overview
Work History
Education
Skills
Timeline
Generic
Erick Taylor

Erick Taylor

APOPKA,FL

Overview

24
24
years of professional experience

Work History

Owner

Taylors Total Lawn Care LLC.
Apopka, FL
02.2024 - Current
  • Managed daily operations and ensured smooth workflow of the business.
  • Developed marketing strategies to promote products and attract customers.
  • Handled customer inquiries and provided exceptional service to enhance satisfaction.
  • Oversaw inventory management and maintained stock levels for efficient sales.
  • Coordinated with suppliers to ensure timely delivery of goods and services.
  • Created engaging content for social media platforms to boost brand visibility.
  • Trained new employees on operational procedures and customer service standards.
  • Organized events and promotions to increase community engagement and sales opportunities.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Reviewed legal documents related to business operations.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed policies and procedures for the organization.
  • Led startup and creation of operational procedures and workflow planning.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Conducted performance reviews for employees on a regular basis.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Executed performance reviews to encourage improved productivity for team members.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.

Collision Estimator

Gerber Collision & Glass
Kissimmee, FL
11.2023 - 01.2024
  • Assessed vehicle damage and prepared detailed repair estimates.
  • Communicated with customers to explain repair processes and costs.
  • Collaborated with technicians to determine necessary repairs and parts.
  • Utilized estimating software to create accurate quotes for insurance claims.
  • Reviewed insurance policies to ensure compliance with coverage details.
  • Managed customer appointments and maintained organized files for each case.
  • Provided excellent customer service through timely follow-ups and updates.
  • Coordinated with suppliers to order necessary parts for repairs.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Documented findings in a written report with photos to be used for insurance claims.
  • Assisted customers in understanding their insurance coverage options.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Communicated effectively with customers both verbally and in writing.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
  • Prepared detailed reports outlining the estimated labor hours required for repairs.
  • Ensured that all safety protocols were followed while inspecting vehicles.
  • Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
  • Verified accuracy of parts pricing from suppliers and vendors.
  • Ordered necessary supplies and materials needed for repairs on vehicles.
  • Performed administrative tasks such as filing paperwork, preparing documents, as needed.
  • Negotiated repair costs with insurance companies.
  • Analyzed historical data related to collision repair costs.
  • Scheduled appointments for vehicle inspection at the shop or dealership facility.
  • Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Maintained accurate records of all completed estimates and invoices.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
  • Prepared estimates used by management for planning, budgeting and scheduling work.
  • Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Conferred with staff and management to coordinate business operations.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Reviewed material and labor costs to help make build-or-buy decisions.
  • Consulted with clients, vendors or architects to make estimates and resolve conflicts.
  • Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Updated and maintained database of suppliers and contractors.
  • Established cost monitoring procedures and reporting systems.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Conducted studies to determine data regarding standard hour and related costs.

Collision Estimator

Phil,s Collison Repair & Glass
Leesburg, FL
02.2023 - 11.2023
  • Assessed vehicle damage and prepared detailed repair estimates.
  • Communicated with customers to explain repair processes and costs.
  • Collaborated with technicians to determine necessary repairs and parts.
  • Utilized estimating software to create accurate quotes for insurance claims.
  • Reviewed insurance policies to ensure compliance with coverage details.
  • Managed customer appointments and maintained organized files for each case.
  • Provided excellent customer service through timely follow-ups and updates.
  • Coordinated with suppliers to order necessary parts for repairs.
  • Evaluated different repair methodologies to create collision estimates for damages.
  • Documented findings in a written report with photos to be used for insurance claims.
  • Assisted customers in understanding their insurance coverage options.
  • Conducted final quality control check of vehicles prior to customer delivery.
  • Communicated effectively with customers both verbally and in writing.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Adhered to DRP insurance procedures and rates applicable to estimates.
  • Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
  • Developed relationships with local body shops and other suppliers in order to secure competitive rates.
  • Prepared detailed reports outlining the estimated labor hours required for repairs.
  • Ensured that all safety protocols were followed while inspecting vehicles.
  • Compiled data from various sources such as customer information, work orders, photographs, into an estimate form or database system.
  • Verified accuracy of parts pricing from suppliers and vendors.
  • Ordered necessary supplies and materials needed for repairs on vehicles.
  • Performed administrative tasks such as filing paperwork, preparing documents, as needed.
  • Negotiated repair costs with insurance companies.
  • Analyzed historical data related to collision repair costs.
  • Attended training sessions related to auto collision repair techniques and estimating software programs.
  • Scheduled appointments for vehicle inspection at the shop or dealership facility.
  • Reviewed automotive blueprints, diagrams, and manuals as necessary to complete estimates accurately.
  • Advised customers on the best course of action based on their budget constraints.
  • Maintained accurate records of all completed estimates and invoices.
  • Provided customer service by responding to inquiries regarding repairs and estimates.
  • Calculated cost estimates for repair or replacement of vehicle parts.
  • Maintained current knowledge of industry trends in order to provide accurate estimates.
  • Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
  • Prepared estimates used by management for planning, budgeting and scheduling work.
  • Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
  • Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
  • Conferred with staff and management to coordinate business operations.
  • Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
  • Reviewed material and labor costs to help make build-or-buy decisions.
  • Consulted with clients, vendors or architects to make estimates and resolve conflicts.
  • Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
  • Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
  • Updated and maintained database of suppliers and contractors.
  • Established cost monitoring procedures and reporting systems.
  • Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
  • Visited sites and recorded information about access, drainage and topography and availability of services.
  • Prepared expenditure statements and budget documentation during project execution.
  • Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
  • Monitored costs with implementation of long-term systems and procedures for tracking and reporting on data.
  • Conducted studies to determine data regarding standard hour and related costs.

Owner

Taylors Total Lawn Care LLC.
Apopka, FL
05.2010 - 11.2022
  • Managed daily operations and ensured smooth workflow of the business.
  • Developed marketing strategies to promote products and attract customers.
  • Handled customer inquiries and provided exceptional service to enhance satisfaction.
  • Oversaw inventory management and maintained stock levels for efficient sales.
  • Coordinated with suppliers to ensure timely delivery of goods and services.
  • Created engaging content for social media platforms to boost brand visibility.
  • Trained new employees on operational procedures and customer service standards.
  • Organized events and promotions to increase community engagement and sales opportunities.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Provided direction and guidance to employees.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed strategic plans to increase profitability and efficiency.
  • Created marketing campaigns to attract new customers.
  • Reviewed legal documents related to business operations.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Implemented quality assurance processes to ensure product excellence.
  • Developed policies and procedures for the organization.
  • Led startup and creation of operational procedures and workflow planning.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Collaborated with other owners on joint ventures and shared resources.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Conducted performance reviews for employees on a regular basis.
  • Managed sales presentations to promote product and brand benefits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Executed performance reviews to encourage improved productivity for team members.
  • Organized events such as trade shows and conferences.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed market trends to identify new business opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Sales Associate

Cars Cars Cars
Apopka, FL
02.2007 - 05.2009
  • Assisted customers with product selection and inquiries.
  • Maintained inventory levels through regular stock checks.
  • Processed customer transactions efficiently at the point of sale.
  • Collaborated with team members to improve store layout and merchandising.
  • Trained new employees on customer service techniques and store policies.
  • Established rapport with customers to enhance their shopping experience.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.

Sales Manager

Blue Dolphin Auto Sales
Orlando, FL
02.2002 - 02.2007
  • Led sales team to achieve quarterly revenue targets through strategic planning.
  • Analyzed market trends to inform sales strategies and product offerings.
  • Conducted regular training sessions to improve team performance and product knowledge.
  • Collaborated with marketing to design effective promotional campaigns for products.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.

Salesforce Developer

Kirby Vacuum Sales & Service
Orlando, FL
06.2001 - 01.2002
  • Provided user support and training on Salesforce features and best practices.
  • Deal Power Specialist
  • Trainer Help teach Individuals how to sell.

Education

GED -

Mid Florida Tech
Orlando, FL
05-1988

Skills

  • Inventory management
  • Customer service
  • Marketing strategy
  • Supplier negotiation
  • Event coordination
  • Budgeting
  • Employee training
  • Project management
  • Team building
  • Project estimating
  • Client service
  • Marketing
  • Labor relations
  • Operations management
  • Customer relations
  • Small business operations
  • Employee development
  • Sales management
  • Staff hiring
  • Business planning
  • Sales strategy development
  • Hiring and staffing
  • Financial management
  • Verbal and written communication
  • Strategic project planning
  • Contract negotiation expertise
  • Sales leadership
  • Business management
  • Staff management
  • Sales oversight

Timeline

Owner

Taylors Total Lawn Care LLC.
02.2024 - Current

Collision Estimator

Gerber Collision & Glass
11.2023 - 01.2024

Collision Estimator

Phil,s Collison Repair & Glass
02.2023 - 11.2023

Owner

Taylors Total Lawn Care LLC.
05.2010 - 11.2022

Sales Associate

Cars Cars Cars
02.2007 - 05.2009

Sales Manager

Blue Dolphin Auto Sales
02.2002 - 02.2007

Salesforce Developer

Kirby Vacuum Sales & Service
06.2001 - 01.2002

GED -

Mid Florida Tech

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Erick Taylor